Communication Skills, Cook Dishes, Corporate Policies, Customer Relations, Customer Support/Service, Fast Food, Food Safety, Inventory Levels, Inventory Management, Leadership, Maintain Compliance, Order Processing, Order Supplies, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Reporting Skills, Resolve Customer Issues, Restaurant, Revenue/Sales Reporting, Service Delivery, Stock Rotation, Team Lead/Manager, Team Player
Shift Manager
Troutman, NC
Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you'll be the captain of the ship during your shift! You'll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you're passionate about food, teamwork, and making people smile, this role is perfect for you.
Responsibilities:
- Supervise Shift: You'll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
- Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
- Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
- Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
- Cash Handling: Handle cash registers, process payments, and maintain accurate records.
- Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
- Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
- Training: Train new team members on company policies, procedures, and customer service standards.
- Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
- Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
- Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.
Qualifications
Qualifications:
- Experience: Previous restaurant or fast-food experience preferred.
- Leadership Skills: Ability to lead and motivate a team effectively.
- Communication: Excellent verbal communication skills.
- Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
- Availability: Flexible availability, including evenings, weekends, and holidays.
- Food Safety Certification: Preferred but not required (can be obtained on the job).
T
Taco Bell Corp
Taco Bell is an American chain of fast-food restaurants based in Irvine, California, in the U.S. A subsidiary of Yum! Brands, Inc., they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. Taco Bell serves more than 2 billion customers each year in 6,407 restaurants with more than 80 percent of which are owned and operated by independent franchisees and licensees.