Northeast security is seeking a Shift operations manager for one of our premiere Accounts in the area of Boston, MA
Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually
salary range is $75K - 80K
Salary range is based on experience
MUST have experience as a Security manager
Key Responsibilities
Team Leadership & Management
- Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
- Provide high-level guidance to Shift Managers as they support functional teams
- Ensure Shift Managers are effectively coaching on-site supervisors and operators.
- Establish performance standards and operational benchmarks for the Shift Manager program.
Program Accountability & Standards
- Ensure the Shift Manager program successfully serves as a reliable extension of regional management.
- Hold Shift Managers accountable for maintaining client expectations for the Portfolio.
- Audit the Shift Manager team's execution of regional monitoring, especially outside of normal business hours.
- Review the effectiveness of Shift Managers as intermediaries between on-site supervisors and client representatives.
Operations & Resource Escalation
- Oversee the macro-level staffing strategy managed daily by the Shift Managers.
- Act as the escalation point when Shift Managers need to interface regarding high-level resource adjustments.
- Ensure Shift Managers are making correct, real-time decisions on staff deployment and gap coverage.
Information & Protocol Quality Control
- Audit the emergency communication and BXPOC guidance provided by the Shift Managers.
- Ensure Shift Managers are maintaining accuracy and promptness in all client-facing notifications.
- Provide final oversight of the Level 2 and Level 3 incident reports reviewed by the Shift Managers.
- Verify that the Shift Manager team is correctly coordinating evidence of retention and supplemental risk reports.
Technical & Programmatic Oversight
- Oversee the tech failure responses, security vulnerability mitigations, and escalation paths managed by shift teams.
- Partner with regional project managers and security management to support long-term security program needs.
- Ensure the alarm abatement, equipment inspections, and statistical compiling assigned to Shift Managers are executed completely..
Security shift operations manager Requirements:
- Must have three years of Security Manager experience.
- Valid Driver's License of 3 years or more with a clean Driving Record.
- Customer Service Experience preferred.
- Previous security supervisor experience, or related field/education.
- Neat and professional appearance
- Dependable means of transportation
- Ability to communicate clearly and effectively in English (both written and verbal)
- High School Diploma/GED Equivalent
- Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
- Must be at least 18 years of age.
Must be available to cover various posts during the assign