Shift Supervisor - Family Shelter

A nonprofit organization in New York City is currently seeking an experienced Shift Supervisor to support the day-to-day operations of a family shelter in Brooklyn.

About the Opportunity:

• Start Date: ASAP
• Schedule: Wednesday to Sunday
• Hours: 8am to 4pm
• Setting: Transitional Family Shelter

Responsibilities:

• Supervise front desk operations and security personnel during the assigned shift
• Serve as the primary onsite point of contact when program administration is unavailable
• Assist residents with signing in and out and respond to requests for support
• Assess and respond to incidents, emergencies, and facility concerns
• Contact NYPD, EMS, and/or other first responders when appropriate
• Ensure required rounds, safety procedures, logbook entries, bed checks, and other operational responsibilities are completed
• Resolve conflicts involving residents or staff in a professional and solution-focused manner
• Monitor staffing coverage and remain onsite until properly relieved
• Ensure medications, valuables, and security equipment are properly maintained and secured
• Support operations across eight separate four-story walk-up buildings

Qualifications:

• 2+ years of relevant experience
• High School Diploma / GED
• Previous experience working in a shelter environment
• Previous supervisory experience
• Working knowledge of DHS CARES
• Experience overseeing front desk, security, residential, and/or facility operations
• Strong communication, documentation, conflict-resolution, and decision-making skills
• Ability to remain calm and respond appropriately during emergencies
• Ability to walk between multiple buildings and access units located on upper floors without elevators