Shift Supervisor

The Hogan Alley
  • Fort Worth, Texas
    30+ days ago

    Job Description

    We are seeking a proactive Shift Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.
    Key Responsibilities:
    • Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
    • Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
    • Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
    • Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
    • Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
    Qualifications:
    • Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
    • Coffee and Cocktail knowledge. 
    • Demonstrated leadership abilities with strong team motivation and management skills.
    • Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
    • Knowledge of health and safety practices and food service regulations.
    • Flexible availability, able to work nights, weekends, and holidays as needed.
    • Proficiency in cash handling and using Point of Sale (POS) systems.
    • Physical stamina for a full shift of standing, walking, and lifting moderate weights.
    • Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
    • Positive attitude, capable of working well under pressure and with a diverse team.

    Numbers & Facts

    LocationFort Worth, Texas

    Skills

    • Bartendingunmatched
    • Brewingunmatched
    • Cash Managementunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Financial Managementunmatched
    • Food Servicesunmatched
    • Food and Beverage Industryunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • People Managementunmatched
    • Performance Managementunmatched
    • Point of Sale (POS) Systemsunmatched
    • Problem Solving Skillsunmatched
    • Quality Managementunmatched
    • Quality Metricsunmatched
    • Regulationsunmatched
    • Reporting Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Safety Complianceunmatched
    • Safety/Work Safetyunmatched
    • Sanitationunmatched
    • Service Deliveryunmatched

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