Shift Supervisor

Job Summary

The Campus Security Supervisor is a mission-critical leadership position responsible for managing daily operations and personnel in the Security Services division, ensuring a safe and secure environment for the BYUH and PCC communities. This role requires a strategic mindset, operational expertise, and high-level supervisory capabilities to oversee campus safety, incident response, compliance, and emergency preparedness.

Key Responsibilities and Scope

Supervisory Leadership (65%)

• Manages multi-shift operations across campus and PCC; leads hiring, onboarding, training, mentoring, and performance evaluations for part-time and student security personnel.
• Develop team schedules aligned with institutional needs.
• Exercises independent judgment in high-stakes situations; authorizes incident escalations, resource deployment, and policy-level recommendations.
• Establishes performance benchmarks, shift protocols, and continuous training cycles.
• Conducts quality control of reports, logs, and documentation to ensure legal and procedural accuracy.
• Oversee timekeeping, and administrative workflows in support of departmental operations.
• Mentors staff for leadership readiness.
• Troubleshoots advanced systems (access control, video surveillance, emergency alert platforms); trains staff in system operations.

Campus Security and Risk Response (25%)

• Performs security audits and institutional risk mitigation assessments.
• Serves as on-scene supervisor or incident commander during emergencies, critical events, and campus threats unless relieved by Manager or Director..
• Performs proactive patrols to maintain visibility, responds to alarms and emergencies, and provides field assessments.
• Coordinates with police, EMS, and other external entities during joint responses or investigations.
• Promotes a culture of compliance, safety, and awareness through public engagement and education.
• Maintains readiness of vehicles, radios, and security systems; performs inspections and audits.

Special Events & Emergency Preparedness (10%)

• Collaborates with university leadership, emergency services, and law enforcement; represents security in cross-departmental safety and initiatives.
• Recommends procedural improvements; contributes to emergency preparedness plans, resource planning, and departmental strategic objectives.
• Serves as primary responder for high-risk emergencies;  (e.g., threats to life, active shooter, fire); involved in post-incident reviews and debriefs.
• Coordinates Assist in coordinating and leading security coverage for major campus and PCC events, including graduation, devotionals, and cultural performances.
• Leads logistical planning for crowd control, ingress/egress, and perimeter security.
• Collaborates with university event teams and administration to ensure safe execution of events.

Distinguishing Job Features

• Serves in a high-liability, high-visibility role requiring independent decision-making and sound judgment.
• Operates under 24/7 conditions, including rotating shifts, holidays, and emergency callouts.
• Leads security functions in both academic and commercial (PCC) settings, requiring diverse operational adaptability.
• Willing to obtain Certification under the State of Hawaii Guard requirements; maintains First Aid/CPR and defensive tactics certifications.
• Functions as a liaison and mediator in matters involving students, faculty, staff, and external law enforcement.

Minimum Qualification and Experience

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 3–5 1-3 years in law enforcement, military police, or security management, including at least 1 year of supervisory experience with a demonstrated commitment to excellent customer service.
• Certifications: State of Hawaii Guard Card (required), Valid Hawaii Driver's License (required), First Aid/CPR (within 90 days of hire), Defensive Tactics Certification (preferred).

Skills

• Demonstrate strong managerial skills, leadership characteristics, and traits.
• Strong working knowledge of local, state, and federal laws, including incident command systems and use-of-force regulations.
• Expertise in managing physical and electronic security infrastructure (alarms, radios, surveillance, etc.).
• Demonstrated ability to lead, train, and evaluate a diverse team, including student employees.
• Strong skills in verbal de-escalation, critical thinking under pressure, and clear, detailed report writing and communication..
• Culturally competent and sensitive to the unique spiritual and educational mission of BYU–Hawaii.

Benefits

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short and Long-term disability benefits
• Paid parental and maternity leave

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church’s Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.

Approximate starting hourly rate:

22.00 - 24.00

The wage offered could be above or below range based on education and experience as it relates to the job description.