Shift Supervisor - Kitchen

Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to be part of a loving community that values its team members? If so, this opportunity at Chick-fil-A Dickson City is perfect for you!

At Chick-fil-A, working isn't just a job, it's a chance to showcase and develop your skills in a positive, people-focused environment. As a Shift Supervisor, you will play a crucial role in shaping the future of our team members and delivering Chick-fil-A Hospitality while enjoying amazing benefits and perks.

As a Shift Supervisor at Chick-fil-A Chick-fil-A Dickson City, you will be responsible for overseeing and optimizing all aspects of Heart of House (kitchen) operations, ensuring the delivery of a Remarkable Guest Experience, operational excellence, and team development during your shift. Your role will involve managing day-to-day operations, ensuring the implementation of company policies and best practices, and driving operational efficiency in alignment with Chick-fil-A’s values and mis

Kitchen Leadership:

• Directly oversee the daily operations of the Heart of house (kitchen), ensuring all activities align with Chick-fil-A’s standards of quality, service, and cleanliness
• Develop and implement strategies to optimize operational performance and achieve daily business goals (food safety, food quality, cleanliness, speed of service, guest satisfaction, team performance, etc.)
• Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceeded

Team Leadership & Development:

• Lead, mentor, and motivate restaurant team
• Implement and maintain Chick-fil-A’s leadership development programs to nurture talent and promote from within

Customer Experience Excellence:

• Ensure Chick-fil-A’s high standards of customer service are consistently met and exceeded
• Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A’s customer-centric approach
• Create and foster a positive customer experience culture within the restaurant

Operational Efficiency & Compliance:

• Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
• Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
• Continuously seek opportunities for operational improvement to maximize efficiency and productivity

What We Offer:

• Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
• A supportive and enthusiastic work culture
• Advancement opportunities that are designed with your personal goals in mind
• Free meals
• Free uniforms
• Education scholarships
• A fun and friendly work environment

Ideal Candidate

• Strong leadership and communication skills
• Must enjoy teamwork and community involvement
• Strong alignment with our Core Values: 1. Relationships, 2. Quality, 3. Innovation, 4. Fun!
• Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need.
• Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities. 

Join Us!

• Be part of a company that invests in your future
• Experience personal and professional growth in the Hospitality industry
• Make a difference in the lives of others every day

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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