SHINE Liaison (Full-Time)

• The employee in this position reports to the Director of Programs and Planning.
• The employee supervises the SHINE Liaison Assistant and SHINE Volunteers.

• Assist consumers requesting SHINE assistance
• Triage consumer requests and assign to SHINE volunteers
• Fax, mail, or email information requested by SHINE volunteers and consumers
• Interact with area and local volunteer coordinators and SHINE volunteers
• Maintain SHINE volunteer files and process all SHINE volunteer paperwork
• Prepare monthly, quarterly, and yearly reports
• Develop the SHINE work plan
• Interact and request materials from the Department of Elder Affairs
• Coordinate training for new SHINE volunteers
• Attend SHINE meetings, training workshops and conference calls, as well as Agency staff meetings and events
• Set up volunteer recognitions and award ceremonies
• Set up SHINE health and resource fairs
• Process travel and reimbursement requests for SHINE volunteers
• Use clear, concise oral and written language and possess excellent computer skills
• Assist as needed on special projects
• Complete and pass required trainings

• Employee must be able to maintain effective audio-visual discrimination and perception as needed to make observations, read and write, make practical mathematical computations, communicate with others, and operate assigned office equipment. 
• Employee must maintain mental capacity which permits him/her to make sound decisions, use good judgement, adjust to changing circumstances and emergencies, demonstrate intellectual capabilities and work effectively with others, specifically senior adults. 
• Employee must maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following: sitting or standing for extended periods of time and operating assigned office equipment such as telephone, computer, calculator, copy and/or fax machines. 
• Outreach and community events will require setting up table and/or tent for outdoor events and will require heavy lifting and carrying.
• Employee must be able to lift or move boxes up to 10 lbs.

• Have a bachelor’s degree from an accredited college or university in a human services related field; 

• Have an associate’s degree from an accredited college or universityin a human services related fieldAND a minimum of two years of experience in a related field;

• Have a high school diploma or GEDand four years of experience in a related field.

• MUST have experience working with computers, especially with Microsoft applications.
• MUST have at least an intermediate level of proficiency with Excel, Word, and Outlook. 
• MUST have experience with database entry and/or database management.
• MUST have above average presentation skills.
• Previous experience with "Volunteer Management" is preferred, but NOT required.     
• Previous (paid or volunteer) experience assisting the senior population is preferred, but NOT required.     

• Valid Florida driver’s license is required.

• Must be able to pass Level II Background Screening.

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