Artificial Intelligence (AI), Bar Code Scanners, Communication Skills, Continuous Improvement, Customer Support/Service, Detail Oriented, Establish Priorities, Freight Forwarding, Lean Manufacturing, Lift/Move 25 Pounds, Mail Processing, Microsoft Office, Multitasking, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Regulations, Safety/Work Safety, Shipping Documents, Shipping/Receiving, Team Player, Technical Recruiting, Time Management, Writing Skills
Job Summary
This position is responsible for performing all activities related to processing shipments for domestic and international customers. It ensures our customers receive superior service and quality products. The role requires the ability to multi-task, prioritize daily workload and requirements, communicate effectively, work independently, and maintain a clean, organized, and safe work area.
Primary Duties and Responsibilities
- Ship goods both domestically and internationally, including consolidating shipments.
- Schedule shipments with Freight Forwarders.
- Package and ship raw materials and finished goods in a timely and safe manner using various packaging techniques.
- Perform shipping functions accurately in a high-volume, fast-paced environment.
- Enter all required data into the system while packing and shipping materials.
- Provide tracking information to various personnel and customers upon request.
- Regularly use scanners and barcode guns.
- Process outgoing mail using the Client mail center machine.
- Follow detailed shipping procedures accurately and efficiently.
- Participate in the company's Lean and Continuous Improvement programs.
- Other duties as assigned.
- Interact with members of the Sales, Finance, Supply Chain, and Finished Goods Departments.
Evaluation of Performance
- Ability to process and ship goods accurately and on time.
- Teamwork within the Shipping group.
- Provide a high level of customer service to both interior and exterior customers.
- Produce high-quality, defect-free work.
Minimum Qualifications
Education:
- High school diploma or GED required.
Experience:
- Minimum of 1 year of customer service-related experience preferred.
- Minimum of 2 years of related shipping experience preferred.
- Experience with shipping goods both domestically and internationally, as well as familiarity with consolidating shipments.
- Knowledge and experience processing shipments using various shipping software and systems such as UPS WorldShip, FedEx Ship Manager, and DHL Easy Ship Professional.
- Experience with Automated Export System (A.E.S.).
- Experience with generating shipping documentation such as airway bills, Shippers Export Declarations (S.E.D.'s), and Shippers Letter of Instruction (S.L.I.'s) for domestic and international shipments.
- Experience or training in hazardous materials shipping (e.g., Lithium-Ion batteries) preferred.
- Experience working with various databases.
- Knowledge and experience with U.S. export shipment regulations.
Skills:
- Ability to work in a fast-paced environment and closely with other team members.
- Must be able to lift 75 lbs.
- Knowledge in all areas of shipping functions.
- Knowledge of Microsoft Office preferred.
- Excellent communication skills, both verbal and written.
- Ability to work independently and in a fast-paced team environment.
- Professional, upbeat attitude and punctuality are essential.
- Willingness to take on additional responsibilities as needed.
- Excellent attention to detail.
Location
Waltham, MA
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.