Job Description
Amazon Global Logistics (GL) Linehaul is seeking a Shipper Performance Coach to improve the shipper experience for vendors and sellers who use Amazon Inbound Transportation. You will evaluate network shipper defects and drive improvement through coaching and performance management. This role involves creating and implementing recommendations to help shippers enhance their performance as Amazon continues to innovate in transportation and logistics.
Key job responsibilities
- Monitor, verify, and present data on a daily basis
- Address transportation disruptions and barriers in real-time
- Identify root causes of transportation defects
- Maintain daily logs on assigned shippers
- Lead weekly calls with assigned shippers
- Lead daily business review stand-up calls
A day in the life
As a Shipper Performance Coach, you will actively manage the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and working directly with them to implement solutions. You"ll need to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you"ll interact with a wide range of stakeholders, teams, and partners daily.
About the team
At Amazon Global Logistics, we focus on learning, innovating, and enjoying our work. We are customer-focused, with direct engagement with our users. We seek individuals passionate about ownership and accountability, who are excited to reinvent the transportation shipper experience. If you"re driven to make a real impact and are enthusiastic about transportation and logistics, we want to hear from you.
Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
Numbers & Facts
| Location | Tempe, AZ |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Coachingunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Logisticsunmatched
- Performance Managementunmatched
- Process Improvementunmatched
- Root Cause Analysisunmatched
- Salesunmatched
- Standup Meetingsunmatched
- Team Playerunmatched
- Transportation and Logisticsunmatched
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