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Shipper Representative

Concept Logistics

Buffalo, NY

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JOB DETAILS
SALARY
$50,000–$65,000 Per Year
SKILLS
Analysis Skills, Cargo/Freight, Coaching, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Develop and Maintain Customers, Diversity, Establish Priorities, Leadership, Load Planning, Loading/Unloading, Logistics, Mergers and Acquisitions, Multitasking, Needs Assessment, Negotiation Skills, Onboarding, Operations Management, Pricing, Problem Solving Skills, Sales, Supply Chain, Team Lead/Manager, Time Management
LOCATION
Buffalo, NY
POSTED
4 days ago
About Us:

At Concept Logistics, we're a people-first logistics company with decades of industry experience and a passion for doing things the right way. Since 1988, we've built strong partnerships by delivering smart, customized transportation solutions and supporting the people who make it all happen. We value innovation, integrity, and continuous growth. Join us and be part of a team where your ideas and contributions truly matter.

Job Summary:

As a Shipper Representative, you will be responsible for managing customer relationships and securing freight opportunities from both new and existing customers. This role leads a team of Carrier Representatives and Load Planners, oversees shipper operations, and serves as the primary escalation point for customer and operational issues. You will work closely with customers to understand their shipping needs while ensuring your team executes shipments efficiently and delivers a high level of service.

Benefits and Perks:
  • Stable work/life balance with consistent hours.
  • Benefits package that includes medical, dental, and vision insurance and 401(k) with employer contributions.
  • Paid time off, including major holidays and your birthday.
  • Incentive opportunities.
  • Great company culture - team environment, supportive leadership, company events, inclusive atmosphere, and MORE!
  • Career growth and advancement opportunities.
  • Casual dress code.

Duties and Responsibilities:
  • Work directly with customers to discuss shipping needs, transportation options, and pricing to secure and grow freight volume.
  • Build and maintain strong customer relationships to support long-term partnerships and account growth.
  • Create and maintain account plans, identify opportunities within customer networks, and ensure accurate load entry and shipment details.
  • Collaborate with the Sales team on new business acquisition and onboarding of new customers.
  • Lead, manage, and support a truck load team to ensure efficient freight coverage and execution.
  • Manage daily workflow within the team to ensure loads are booked, covered, and tracked accurately and on time.
  • Serve as the escalation point for customer, carrier, and operational issues raised by team members.
  • Coach, develop, and support team members to promote strong performance, growth, and engagement.
  • Ensure a positive, productive, and professional team environment.
  • Work closely with the TL Operations Manager to align team performance with operational goals and service expectations.
  • Promote an environment that supports diversity and reflects the company brand
  • Other duties as necessary or assigned.

Note: This list is not intended to be all-inclusive and may be updated as business needs evolve.

Qualifications and Skills:
  • 2+ years of experience in the supply chain/logistics industry is required.
  • Prior experience leading or supervising a team strongly preferred.
  • Ability to negotiate, persuade, and motivate others.
  • Ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment.
  • Excellent problem solving and analytical skills.
  • Ability to develop and maintain professional working relationships.

Salary:

$50,000 - $65,000 per year based on experience. With competitive incentive opportunities.

Equal Employment Opportunity:

Concept Logistics is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic.

About the Company

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Concept Logistics

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