Shipping Associate

Job Summary

The Shipping Associate is responsible for ensuring the accurate, timely, and efficient packing and shipping of dental laboratory cases to clients. This role involves coordinating with production, quality control, and customer service teams to meet shipping deadlines and maintain quality standards. The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced environment to support operational excellence.

Essential Functions

• Packing and Shipping:

  • Accurately pack dental cases to ensure they are secure and meet shipping quality standards.
  • Prepare and print shipping labels, ensuring correct delivery addresses and proper documentation.
  • Verify shipping contents against invoices and work orders to confirm accuracy.

• Logistics Coordination:

  • Communicate with courier services and shipping vendors to schedule pickups and track shipments.
  • Monitor shipping schedules and update case statuses in internal systems.
  • Troubleshoot and resolve shipping issues, including delayed or misplaced deliveries, in coordination with customer service and logistics teams.

• Inventory and Supplies Management:

  • Maintain an inventory of shipping supplies, including boxes, packing materials, and labels.
  • Notify the Logistics Manager of low stock levels and assist with reordering supplies as needed.

• Communication and Collaboration:

  • Work closely with production, quality control, and customer service teams to ensure cases are prepared and shipped on time.
  • Provide shipment tracking details to internal teams or directly to clients as requested.

• Process Improvement and Compliance:

  • Follow established shipping procedures and company guidelines to ensure compliance with quality standards.
  • Identify areas for process improvement and communicate suggestions to the Logistics Manager.