Shipping Clerk

About Twin City Foods, Inc

Twin City Foods is a leading Frozen Vegetable Producer committed to delivering high-quality, nutritious, and sustainably sourced frozen vegetables to consumers worldwide. With a focus on innovation, quality assurance, and environmental responsibility, we have established ourselves as a key player in the frozen food industry.

General Purpose of Job:

The Shipping Clerk is a detail-oriented team member that is responsible for coordinating and executing shipping and receiving documentation, order processing, and inventory transactions at a temperature-controlled warehouse. This role supports accurate and timely shipment of finished goods while ensuring compliance with food safety, quality, and company requirements. The Shipping Clerk works closely with the Warehouse Supervisor, as well as other warehouse, production, and transportation team members to ensure efficient warehouse flow and accurate record keeping.

Benefits of a Shipping Clerk:

• Competitive wages DOE

• Excellent benefit package:

• Medical

• Dental

• RX

• Vision Insurance

• 401K and more

Essential Duties and Responsibilities:

Schedule and coordinate inbound and outbound loads with carriers and dock operations. Coordinate dock schedules, and communicate shipping priorities and issues to the Warehouse Supervisor

Verify outbound shipments against customer orders, product specifications, and lot traceability requirements. Confirm product quantities, condition, and temperatures meet shipment requirements. Communicate order status, changes, and delays to supervisors and internal stakeholders

Prepare and process shipping documentation including bills of lading, packing lists, and shipping manifests. Perform accurate inventory transactions in WMS/ERP systems

Works with production and quality departments to facilitate accurate inventory, holds and releases, and regulatory (USDA) paperwork and compliance.

Record and report discrepancies, damages, or shortages. Support cycle counts. Physical inventory, and other inventory reconciliation activities

Support shift start-ups and operational communication as directed by the Warehouse Supervisor

Follow all food safety requirements including GMPs, HACCP, and sanitation procedures. Maintain lot control and product traceability for frozen finished goods. Maintain accurate records for audits, inspections

Support tracking of Key Performance Indicators. Assist in improving shipping accuracy, documentation processes, and workflow efficiency

Support continuous improvement initiatives, standard work practices, and maintain clean and organized work areas consistent with 5S standards

Other duties as assigned by leaders

Knowledge, Skill and Experience Required:

1+ year experience in shipping, receiving, warehouse operations, or logistics

Basic computer skills and experience with data entry

Proficient in Microsoft Word, Excel, Teams and other Office 365 software

Experienced in Inventory software; Internet and order processing systems.

Ability to learn new software programs.

Review, modify and/or create new procedures and one-point lessons.

Basic math, ability to read, analyze and interpret data with great attention to detail and accuracy.

Ability to work independently and self-direct in daily functions.

Must have good verbal and communication skills.

Strong interpersonal skills are necessary.

Required Education/Training/Certification Qualifications:

High school diploma or GED, certification or degree preferred.

Supervisory Responsibility:

None

Personal Competencies Required:

Work Coordination & Organization - Ability to organize workload, prioritize shipping and documentation tasks, and coordinate effectively with warehouse staff, carriers, and supervisors.

Accuracy Under Pressure - Ability to perform in a fast-paced environment while maintaining high accuracy and meeting shipping deadlines.

Learning Agility - Ability and willingness to quickly learn new systems, procedures, and job skills.

Food Safety Knowledge - Working knowledge of HACCP principles, food processing GMPs, and food safety and traceability requirements as they apply to shipping and product handling.

Problem Solving - Identifies and reports issues promptly, gathers relevant information, and follows established procedures to resolve discrepancies.

Interpersonal Skills - Communicates clearly and professionally with team members and other departments; focuses on solutions and maintains composure under pressure.

Teamwork - Works cooperatively with supervisors, leads, forklift operators, and production teams; adapts to changing priorities and operational needs.

Attendance & Reliability - Consistently at work and on time; communicates scheduling issues promptly and ensures work responsibilities are covered when absent.

Dependability - Takes responsibility for assigned tasks, follows through on commitments, and meets deadlines.

Initiative - Seeks to improve work processes, asks questions when clarification is needed, and offers assistance to team members.

Professionalism - Treats others with respect regardless of role or position; maintains confidentiality of operational and customer information.

Safety Awareness - Follows all safety procedures, identifies hazards, and reports unsafe conditions promptly.

Resource Awareness - Uses materials, time, and equipment responsibly to support efficient operations.

Technical Skills - Maintains proficiency in shipping systems, data entry, and documentation processes; continues developing job-related skills.

Continuous Improvement Mindset - Suggests improvements to processes that enhance efficiency, accuracy, and workflow.

Operational Awareness - Understands how shipping accuracy and timeliness support customer service and plant operations.

Adaptability - Able to manage changing priorities, shipment schedules, and operational demands.

Ethics & Integrity - Works with honesty and integrity; maintains accurate records and follows company policies.

Respectful Workplace Conduct - Demonstrates respectful behavior and supports a harassment-free work environment.

Quality Focus - Demonstrates strong attention to detail, accuracy, and thoroughness in shipping documentation and product handling.

Essential Physical Abilities:

Ability to sit at an office desk with sufficient vision and physical dexterity to use PC desk top system.

Ability to use standard functions of office equipment (PC, calculator, fax, printer, scanner, copier, smart phone, etc.)

Ability to lift and handle objects weighing up to 50 pounds for use in day-to-day job functions.

Sufficient personal mobility and physical reflexes which permits the employee to have access to various work sites throughout the facilities. Able to climb/squat/etc. to inspect equipment.

Ability to travel to other TCF company locations or industry events to conduct and participate in on-site meetings.

Ability to work in a cold storage warehouse condition-Cold wet, slippery noisy, etc. environment for 8-10 hours. Wearing a freezer suit

While performing the duties of this job, the employee is occasionally required to work near moving mechanical equipment. The noise level in the work environment is usually low to moderate.

• Selected employee will be required to pass a pre-employment drug screen and E-Verify

Twin City Foods, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, protected veteran status or any other status protected by law. For more information about our commitment to equal employment opportunity, please see these government posters: "EEO is the Law" and its accompanying temporary supplement."

If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (509) 962-9806.