Shipping Customer Service Associate

Job Description:

Now hiring for a Shipping Customer Service Associate

Location: Brainerd, MN

Pay Rate: $18.00 - $20.00 per hour

Schedule: 8:00 AM to 5:00 PM

Talk, Solve, Smile-That's the Job.

Looking for Shipping Customer Service Associate jobs in Brainerd where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Shipping Customer Service Associate Requirements

• Previous administrative, office support, customer service, or operations experience preferred
• Strong written and verbal communication skills
• Proficiency with email, spreadsheets, and basic computer applications
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Reliable, dependable, and self-motivated
• Ability to work independently and manage competing priorities
• Ability to pass a background check required
• Professional demeanor and strong customer service skills preferred

Job Duties

• Answer and manage incoming phone calls, emails, and general inquiries
• Communicate professionally with vendors, customers, and internal teams
• Coordinate incoming and outgoing packages, deliveries, and shipments
• Maintain and organize operational records, documents, and spreadsheets
• Perform data entry and administrative support tasks with accuracy and attention to detail
• Assist with day-to-day office operations and back-office documentation processes
• Prioritize multiple tasks and meet deadlines in a fast-paced environment
• Support additional administrative and operational duties as assigned

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

What You Will Do

As a Shipping Customer Service Associate you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Shipping Customer Service Associate helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Shipping Customer Service Associate supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.