Shipping Lead

Shipping Lead

The Shipping Lead oversees daily shipping operations to ensure orders are accurately picked, packed, documented, and shipped on time. This role provides hands-on leadership to shipping associates, coordinates workflow, maintains accuracy of shipping records, and ensures compliance with company policies and carrier requirements. The Shipping Lead plays a key role in maintaining high service levels and supporting smooth warehouse operations.

Duties (Most Important to Least Important)

Daily Shipping OperationsCoordinate and oversee daily shipping activities, including order picking, packing, staging, and loading.Ensure customer orders are shipped accurately, on time, and according to specifications.Prepare shipping documents such as bills of lading, packing lists, labels, and carrier forms.Verify accuracy of orders, quantities, product codes, and shipping addresses.Team LeadershipTrain, guide, and support shipping team members on procedures and best practices.Assign tasks, monitor productivity, and ensure proper workflow throughout the shift.Provide coaching, feedback, and support to help employees meet performance expectations.Assist with onboarding of new shipping staff.Carrier Coordination & CommunicationCoordinate pickups with carriers, freight companies, and small-package shipping partners (UPS, FedEx, etc.).Ensure all shipments meet carrier requirements and shipping deadlines.Resolve shipping issues, delays, or discrepancies in a timely manner.Documentation & SystemsMaintain accurate records in ERP or warehouse management systems.Confirm shipment details, scan inventory, and ensure all documentation is complete and correct.Assist in maintaining shipping logs, manifests, and compliance paperwork.Quality, Safety & ComplianceEnsure all shipments are properly packaged, labeled, and meet quality standards.Maintain a clean, organized, and safe shipping area.Enforce OSHA, company safety rules, and proper use of PPE.Ensure compliance with regulations for hazardous materials, international shipments, or special handling requirements (if applicable).Inventory & Warehouse SupportAssist with cycle counts, inventory audits, and restocking.Communicate shortages, damaged goods, or discrepancies to Inventory Control or Management.Support warehouse operations and cross-train with other departments as needed.

Skills

• Strong organizational skills and attention to detail.
• Ability to lead, motivate, and support a team.
• Good communication skills (written and verbal).
• Ability to work in a fast-paced environment and meet shipping deadlines.
• Proficient in basic computer applications and shipping platforms.
• Knowledge of freight, parcel carriers, and shipping regulations.

Qualifications / Requirement

• High school diploma or GED required.
• 2–4 years of shipping or warehouse experience required; leadership experience preferred.
• Experience using ERP or WMS systems is a plus.
• Forklift certification preferred (or willingness to obtain).

What We Offer:

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Notice To Employees And Applicants Regarding The Use Of Artificial Intelligence (AI): Our Commitment To Fairness And Transparency The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.