Shipping & Logistics Coordinator - In Office

Schedule: Monday–Friday, 7:00 AM start (reliable attendance required shipping / warehouse deadline-driven)
Pay:$22–$28/hr DOE

Top of range: for candidates with proven freight coordination, documentation discipline, Sage / order-system experience, and strong attendance / punctuality.

About Tile Tech

Tile Tech is an established, profitable company with 25+ years of experience delivering outdoor and rooftop decking solutions nationwide. We specialize in premium porcelain pavers and integrated pedestal/roof deck systems for commercial and residential projects. Our team is known for strong customer support, practical innovation, and reliable execution from quote to delivery.

Role Summary

We’re hiring a detail-driven Shipping & Logistics Coordinator to manage daily outbound and inbound shipping workflow. This role handles freight coordination, delivery qualification, shipping paperwork, Sage 50 notes and attachments, warehouse coordination, tracking, and customer / carrier communication.

This is not just a clerical role. The right person must be organized, dependable, detail-oriented, strong with follow-through, and consistently on time.

Key Responsibilities

• Coordinate LTL, FTL, local delivery, will-call, and direct-ship orders
• Verify shipping addresses and site conditions using Google Maps / Street View
• Confirm commercial vs residential, dock / no dock, forklift / liftgate, limited access, and appointment requirements before booking freight
• Request, compare, and organize freight quotes
• Negotiate with brokers and carriers for best-fit pricing, transit time, and service reliability
• Enter clear shipping notes and upload documents into Sage 50
• Print and organize packing slips, packing detail sheets, labels, BOLs, and shipping backup
• Maintain clean shipment records, notes, attachments, and backup documentation
• Coordinate with warehouse, customers, carriers, brokers, Accounting, and Orders
• Follow up on tracking, appointments, PODs, redelivery issues, and freight exceptions
• Process shipment paperwork and labels using FedEx, UPS, and related shipping systems when needed

Required Qualifications

• 2+ years in shipping, logistics, dispatch, freight coordination, order processing, or operations
• Experience with LTL / FTL freight
• Strong Excel, Outlook, and computer skills
• Strong written and verbal communication
• Reliable attendance and punctuality are mandatory
• Highly organized with strong attention to detail
• Able to manage multiple orders and moving parts without losing details
• Comfortable working in a deadline-driven office / warehouse environment
• Experience with Sage 50 / Peachtree, QuickBooks, or another order / invoice system

Preferred Qualifications

• Experience with FedEx Ship Manager, UPS WorldShip, or similar desktop shipping software
• Experience negotiating freight rates and service terms with brokers and carriers
• Experience with packing documentation, BOLs, PODs, and freight tracking
• Experience coordinating with warehouse staff, trucking companies, and brokers
• Experience in building materials, construction products, distribution, or manufacturing is a plus
• Bilingual English / Spanish is a plus

What Will Make Someone Successful in This Role

The right person:

• is organized and detail-driven
• follows through without constant reminders
• communicates clearly with customers, carriers, brokers, and internal teams
• keeps notes, attachments, and shipping backup clean and complete
• catches delivery issues before they become bigger problems
• can handle pressure without getting sloppy

What Will Not Work

This role is not a fit for someone who:

• is frequently late or unreliable
• has weak follow-through
• cannot keep notes and shipping paperwork organized
• gets overwhelmed easily by multiple open orders
• does not communicate well with brokers, carriers, and customers
• is careless with shipment details, access notes, or freight paperwork

Work Environment

Fully remodeled offices located within our 25,000 sq ft warehouse and distribution center, plus an employee lunch room/break area.

Benefits

• 401(k)
• Paid holidays include: Thanksgiving Day and Christmas Day
• 90-day performance review with opportunity for a pay increase based on results

To Apply: Resume + answers to screening questions.

For over 25 years, we’ve been a leading manufacturer and distributor of innovative building materials used in residential and large-scale commercial projects across the U.S. and Canada. Our systems are trusted by architects, engineers, designers, and contractors for their quality, durability, and performance.

We pride ourselves on combining technical expertise with exceptional customer service — helping clients bring their projects to life with efficiency and precision. Our team is growing, and we’re looking for motivated individuals who want to learn, contribute, and grow with us long-term.