Shipping & Receiving Associate

The Shipping and Receiving Associate I is responsible for managing the logistics of receiving, storing, moving, and shipping orders within the company. This entry-level position requires attention to detail and a strong commitment to customer service, ensuring that all shipping documentation is accurate and compliant while maintaining inventory records and resolving discrepancies.
Responsibilities

• Complete shipping documentation, including bills of lading, shipping labels, and customs forms, ensuring accuracy and compliance.
• Verify the accuracy of documentation and materials for inbound and outbound packages and LTL freight shipments.
• Maintain accurate inventory records, track, and reconcile incoming and outgoing materials.
• Analyze and resolve problems related to inventory and/or documentation discrepancies.
• Count and process incoming shipments, identifying shortages and working collaboratively with the lead, supervisor, and buyer to resolve issues.
• Examine shipment contents and compare them with records such as manifests, invoices, or purchase orders to ensure accuracy.
• Deliver orders to the appropriate department.
• Move freight, stock, or other materials to and from storage or production areas, loading docks, and delivery vehicles manually or by using trucks, forklifts, or other equipment.
• Assist in resolving shipping discrepancies or issues, working closely with vendors, carriers, and internal stakeholders to ensure timely resolutions.
• Pack, seal, and label packages and pallets to prepare materials for shipment using hand tools, power tools, and label printers, while complying with company and regulatory requirements.
• Count and process outgoing shipments, identifying quality and paperwork discrepancies, and work cross-functionally to resolve discrepancies.
• Determine appropriate shipping methods and carriers based on the size, weight, and destination of packages.
• Work towards gaining proficiency in handling hazardous materials, including knowledge of relevant regulations (e.g., DOT, IATA).
• Record shipment data, such as weight, freight charges, space availability, damages, or discrepancies, for reporting, accounting, or record-keeping purposes.
• Utilize multiple transportation vendor systems, customer Advanced Shipment Notice systems, and the internal ERP system to process orders for receipt or shipment.
• Display willingness to follow directions and be flexible when assigned varying jobs.
• Understand and observe all safety guidelines, ensuring quality and safety by complying with all company policies and procedures.
• Immediately report all suspicious and hazardous conditions to the supervisor.
• Assist in maintaining clean, orderly, and hazard-free work areas.

• High school diploma or equivalent general education diploma (GED).
• 1 year of experience in customer service.
• Excellent customer service and interpersonal skills.
• Basic computer and Microsoft Office skills.
• Basic understanding of warehouse practices.
• Ability to obtain forklift certification in a timely manner.
• Ability to problem-solve and prioritize daily tasks according to importance.
• Ability to perform duties from recall, written instructions, and visual aids.
• Familiarity with measuring tools and interpreting visual aids.
• Capable of performing basic math functions and metric conversions.
• Ability to read and write in English.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance