Shipping/RMA (Returned Materials Authorization) Coordinator

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional orjust starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Fremont, CA office and does not offer remote work.

Key Responsibilities:

• Processing and following up on any open RMA orders
• Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
• Manually load or unload RMA orders from pallets, skids, or other lifting devices •
• Process changes in ERP system (INFOR)
• Confirm quality checks and documentation have been completed
• Communicate with vendors on returning items for replacement or receiving credit notes
• Follow existing RMA processes and protocols; looking for improvements to current processes
• Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;
• Immediate notification to all stakeholders of any potential delay of materials
• Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues
• The candidate will be expected to perform additional duties as assigned to support the team and organization

• High school graduate with some technical post secondary training or experience preferred
• Minimum of 2+ years working in Warehouse/Shipping
• Previous RMA experience in Manufacturing preferred
• One year of forklift experience combined with a valid forklift certification preferred
• Strong communication, time management, organizational and problem-solving skills
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Access to reliable vehicle as traveling from buildings may be required
• Able to handle heavy lifting (up to 50lbs)
• Able to travel and work at all IEM sites