POSITION SUMMARY:
Leads day-to-day outbound distribution operations (replenishment, waiving, slotting, order management, pick, pack, and ship) to ensure accurate, on-time, and cost-effective order fulfillment. This role is accountable for workforce supervision, productivity, quality, safety, and service levels while continuously optimizing processes, flow, and system utilization to meet customer and business expectations.
ESSENTIAL FUNCTIONS:
The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity:
Operations Execution & Service Performance
- Executes all outbound activities including picking, packing, staging, and shipping.
- Execute daily shipping plans/waives aligned to order priorities, carrier cutoffs, and service commitments.
- Ensure shipment accuracy and compliance with customer and carrier requirements.
- Monitor key performance indicators (KPIs) such as:
- Order fulfillment cycle time
- On-time shipment
- Order accuracy
- Units per labor hour (UPH)
- Drive timely resolution of shipping issues, exceptions, and customer escalations.
Labor Management & Workforce Leadership
- Plan, assign, and optimize labor to meet daily volume and productivity goals.
- Create and manage staffing schedules to align with demand fluctuations.
- Provide hands-on leadership, coaching, and performance management for associates.
- Maintain a positive work environment and address employee concerns or grievances proactively.
- Conduct performance reviews and track employee development plans.
Process Optimization & Continuous Improvement
- Identify inefficiencies, make suggestions and implement process improvements in waiving, replenishment, order management and pick/pack/ship workflows.
- Optimize slotting strategies and product flow to improve picking efficiency.
- Balance zones and workload distribution to reduce bottlenecks.
- Standardize work procedures and ensure adherence to best practices.
- Partner with leadership on continuous improvement initiatives (Lean, Six Sigma, etc.).
Inventory & Systems Management
- Support inventory accuracy through monitoring, inventory movement, and transaction discipline.
- Utilize Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), shipping systems, and reporting tools effectively.
- Ensure accurate manifesting, trailer closing, and shipment tracking.
- Coordinate with inventory control teams to resolve discrepancies.
Carrier & Logistics Coordination
- Schedule and manage outbound loads across parcel (UPS, FedEx, USPS, couriers) and LTL/FTL carriers.
- Ensure trailers are loaded safely, sealed, and dispatched on schedule.
- Maintain compliance with transportation regulations and shipping specifications.
Quality, Safety & Compliance
- Enforce all safety policies and ensure safe use of material handling equipment.
- Conduct equipment inspections and coordinate maintenance as needed.
- Maintain compliance with company standards, OSHA regulations, and operational procedures.
- Drive a culture of safety, accountability, and continuous improvement.
Training & Development
- Develop and execute structured onboarding and training programs for new employees.
- Cross-train employees across outbound functions to improve flexibility.
- Track and document training progress and certification status. Partners with HR for record keeping.
- Uphold operational standards through consistent coaching and reinforcement.
Administrative & Reporting Responsibilities
- Maintain accurate timekeeping and payroll records (e.g., UltiPro (UKG) or similar system).
- Prepare daily, weekly, and monthly performance reports.
- Analyze data trends to improve productivity and service levels.
- Communicate operational updates and performance results to management.
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