Administrative Skills, Communication Skills, Lift/Move 25 Pounds, Maintenance Services, Microsoft Dynamics AX, Microsoft Excel, Microsoft SharePoint, Microsoft Word, Mine Safety and Health Administration (MSHA), OSHA, Office Equipment, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Purchase Orders, Purchasing/Procurement, Reporting Skills, Resolve Customer Issues, Risk, Time Management, Typing, Writing Skills
Position Summary
The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.
Essential Responsibilities & Expectations
- Essential Responsibilities & Expectations
- Handle incoming phone calls to the branch
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Open and properly segment work orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain purchase orders from customers as required
- Generate purchase orders for the service department
- Produce reports for Service Management as required
- Other duties assigned by Service Management
Qualifications
Education
- High school diploma or the equivalent
Experience
- Prior clerical or administrative experience is desired.
- Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.
- Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:
Skills and Competencies
- Telephone and verbal communication skills
- Written communication skills
- Organizational skills
- Microsoft SharePoint
- Microsoft Dynamics AX 2012
Job Training
- Microsoft Word - Basic
- Microsoft Excel - Basic and Intermediate
- Business communication skills training
- OSHA & MSHA required training
- Compliance training
Safety Summary
Working Conditions
- Work is normally performed in a Service Department shop office environment.
- Some work must be performed in the shop environment with limited exposure to physical risk.
- No or very limited physical effort is required for this position
Physical Requirements
- Speaking
- Listening
- Writing
- Typing
- Reaching
- Kneeling
- Grasping
- Stooping
- Lifting up to 25 lbs.
Job Hazards
- Tripping, slipping, falling
- Repetitive hand motion (computer work)
- Back and neck strain
- Stress
- Potential harm from operating office equipment
- Injury from lifting
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.