Administrative Skills, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Establish Priorities, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Microsoft Office, Multitasking, Operational Support, Operations, Organizational Skills, Point of Sale (POS) Systems, Retail, Retail Operations, Returns Processing, Sales, Team Player, Visual Merchandising
About the role
Recess Hotel & Club is seeking a detail-oriented, service-driven Shop Coordinator to support the daily operations of our retail experience. The Shop Coordinator plays an important role in creating a welcoming and engaging environment for hotel guests, club members, and visitors while ensuring the shop remains organized, well-stocked, and visually compelling.
The ideal candidate combines a passion for hospitality and retail with strong organizational skills and attention to detail. This individual enjoys creating exceptional guest experiences, maintaining high presentation standards, and supporting the operational needs that contribute to a successful retail environment.
What you'll do
- Deliver warm, personalized service to guests and club members while creating a welcoming shopping experience
- Assist guests with product selections, purchases, and general inquiries
- Accurately process sales, returns, exchanges, and transactions through the point-of-sale system
- Maintain visual merchandising standards and ensure products are displayed in an appealing and organized manner
- Monitor inventory levels and communicate replenishment needs to leadership
- Receive, unpack, tag, and organize incoming merchandise deliveries
- Assist with inventory counts, audits, and stockroom organization
- Maintain cleanliness, organization, and presentation standards throughout the retail space and storage areas
- Support seasonal merchandise transitions, promotional displays, and special retail activations
- Develop a thorough knowledge of product offerings, brands, and featured merchandise
- Build relationships with guests and club members through genuine hospitality and personalized service
- Assist with administrative and operational tasks related to retail operations as assigned
- Collaborate with hotel, club, and operational teams to support a seamless guest experience
- Uphold company standards, policies, and procedures while maintaining a professional and polished environment
Qualifications
- Previous retail, hospitality, luxury service, or customer service experience preferred
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Passion for hospitality, retail, and creating memorable guest experiences
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Experience with point-of-sale systems and inventory management processes preferred
- Basic computer proficiency, including familiarity with Microsoft Office or similar platforms
- Ability to stand and remain active for extended periods
- Ability to lift, move, and organize merchandise and retail supplies as needed
- Professional presentation and grooming standards
- Flexible schedule, including weekends, holidays, and occasional special events as business needs require
- Commitment to teamwork, professionalism, and operational excellence