Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $100,000 - $150,000 + Bonuses
Norm Reeves Ford is seeking an experienced, motivated, and hands-on Shop Foreman to lead one of the highest-volume Ford service departments in California. This position is responsible for leading technicians, maximizing shop productivity, improving repair quality, ensuring Ford warranty compliance, and supporting the Service Team in delivering an exceptional customer experience.
The ideal candidate is not just a great technician—they are a proven leader who develops people, solves problems, and drives results.
For immediate consideration please email Jesyca.Garcia@normreeves.com
Minimum Qualification
Five or more years of Ford dealership technician experience.
Current Ford Senior Master Technician certification required.
Strong diagnostic and electrical troubleshooting skills.
Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
Valid driver's license with a clean driving record.
Ability to lead, coach, and motivate technicians.
Excellent communication and organizational skills.
Ability to prioritize work in a fast-paced, high-volume environment.
What You'll Be Responsible For
Lead, coach, and develop a team of Ford technicians.
Monitor technician productivity, efficiency, and repair quality daily.
Assist technicians with advanced diagnostics and difficult repairs.
Work closely with Dispatch to balance workloads and maximize shop productivity.
Manage aging repair orders and reduce shop WIP.
Improve Fix Right the First Time (FRFT) and reduce comebacks.
Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
Conduct regular one-on-one coaching meetings with technicians.
Track technician STARS training and certification progress.
Support and develop Apprentice Technicians through their training program.
Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
Maintain a safe, organized, and productive shop environment.
What We're Looking For
We are looking for a leader who:
Leads by example every day.
Holds technicians accountable while earning their respect.
Can teach and develop technicians at every skill level.
Communicates professionally with technicians, advisors, and management.
Makes sound decisions under pressure.
Takes ownership of shop performance.
Creates a culture of teamwork, accountability, and continuous improvement
Why Join Norm Reeves Ford?
High-volume Ford dealership with a strong customer base.
Modern equipment and factory diagnostic tools.
Ongoing Ford training and leadership development.
Competitive compensation with a performance-based bonus plan.
Opportunity to lead a high-performing team and make a measurable impact on shop success
Numbers & Facts
Location
Cerritos, California
Website
https://www.normreeves.com/about-us
Skills
Automotive Salesunmatched
Coachingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Experienceunmatched
Driver's Licenseunmatched
Electricityunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Intrusion Detection Systemsunmatched
Leadershipunmatched
MPIunmatched
Maintain Complianceunmatched
Order Managementunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Productivity Managementunmatched
Quality Managementunmatched
Repair Ordersunmatched
Team Playerunmatched
Training Programunmatched
Training/Teachingunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.