Field Service Mechanic - Heavy Equipment/Railcar Movers Compensation: Competitive Hourly Pay + $2,000 Sign-on Bonus Location: Northwood, Ohio JOB SUMMARY Troubleshoot, repair, and maintain railcar movers, industrial vehicles, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work at our Northwood, Ohio shop. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools. ESSENTIAL FUNCTIONS - Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
- Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
- Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
- Inspect used parts to determine changes in factory specifications.
- Review repair work and scheduled maintenance results with customers, communicating any potential issues.
- Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
- Provide daily status updates to management and review any customer issues or concerns with the service department leaders.
POSITION QUALIFICATIONS EDUCATION - High School Diploma or equivalent. Vocational or technical certification preferred.
REQUIREMENTS - 2+ years of experience in a service technician or mechanic role.
- Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
- Valid Driver’s License and/or reliable transportation.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Strong attention to detail, project management, and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Adhere to company’s core values.
- We are a drug free workplace. All positions require pre-employment screening.
WHY JOIN EAGLE MARK 4? - We are a 3rd generation family-owned company.
- We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.
- Monday - Friday 7:00 am - 3:30 pm
- $2,000 sign-on bonus and referral bonus opportunities
- Competitive hourly rate
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts.
- 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
- Tool loan program
- No flat rate
- Annual Boot, Safety Glasses, and Gym Reimbursement Programs
- Company provided:
- Modern service van for field technicians: Including fuel card and maintenance
- Laundered uniforms
- Technology: iPad and iPhone
- Specialized tools
- PPE
- And so many more perks when you join the Eagle Mark 4 team!
Eagle Mark 4 is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.
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