Shop Service Coordinator - Material Processing

Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Succession Pathway

Responsibilities and Duties

• Maintains communication with the Service Manager regarding activities of the shop.
• Assigns service-task and work areas to employees under his supervision.
• Maintains proper balance of qualified personnel to service the commitment for time of completion.
• Oversees the quality of work performed and sees that standards of Department, supports the integrity and reputation of the company as applied to equipment and the shop responsibilities. Knows the status of current jobs and keeps the Service Manager informed of process.
• Maintains a comprehensive knowledge of the personnel policies governing our shop.
• Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
• Conducts a monthly safety and training meeting in cooperation with the shop safety committee.
• Maintains cleanliness and safety of shop and building for service.
• Sees to prompt and proper disposal of waste oils and scrap metal.
• Evaluates all redo for policy, shop misc, as to cause and takes necessary action to insure that there are no reoccurrences.
• Provides customer with detailed estimate with scope of repair to be approved.
• Discusses with customers require service work prior to executing repairs.
• Follow-up with customers on jobs performed.
• Maintains a level of satisfaction with customer on service performed and with the work of the personnel under his/her direction.
• Opens and maintains shop workorder files.
• Works with service admin on getting workorders ready to be processed and closed.
• Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
• Manages departmental performance measures, including visual controls and provide regular progress reports to manager.
• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.

Qualifications

• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.
• High School diploma or equivalent
• Minimum of five years of related experience
• Valid Driver’s License and a safe driving record
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills
• Basic knowledge of administration and supervision
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people

Physical Requirements

• Required to use computers and office machines
• Work environment is consistent with that of construction equipment yard and repair shop
• Safety training and PPE is required
• Occasional lifting up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending and stooping