Responsibilities:
Job Summary: As a Shop Supervisor I, you'll supervise daily Shop operations, monitor work volume, assist in work scheduling, and provide / coach on responsive customer service.
Key Responsibilities & Essential Functions:
Management / Customer Service:
Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
Provides Partners performance feedback
Provides direct assistance to resolve Partner issues and concerns; escalates if needed
Assists in developing Partner work schedules to ensure business needs are met
Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
Practices / coaches on expense control
Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
Ensures adequate readiness levels of all vehicles / equipment to meet business needs
Researches / responds to customer inquiries; makes necessary corrections
Safety / Sanitation:
Fosters / promotes compliance with process, facility, and governmental safety requirements
Maintains / fosters a clean, safe, well-organized, and pest-free facility
Identifies, addresses, and resolves sanitation, maintenance, and safety issues
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required
Proficiency operating internal / external software systems - Required
Intermediate verbal / written communication skills - Required
Influencing skills - Required
Analytical skills - Required
Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required
Education:
A related degree or comparable formal training, certification, or work experience - Required
Licenses/Certifications:
Successful completion of required H-E-B training and classes - Required
Physical Demands & Working Conditions:
Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
Navigate through all assigned work areas
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 11/1/2018
Numbers & Facts
Location
Houston, Texas
Job Type
Full-time
Skills
Analysis Skillsunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Employment Lawunmatched
Environmental Protection Agency (EPA)unmatched
Leadershipunmatched
Multitaskingunmatched
OSHAunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Flowunmatched
Product Flowunmatched
Project Trackingunmatched
Retail Managementunmatched
Sanitationunmatched
Schedule Developmentunmatched
State Laws and Regulationsunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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