Showroom / Customer Service Representative
Location: Spokane Valley
Pay: $17.13-$20.00 DOE + Commission + Benefits
Employment Type: Full-Time
Regular Schedule:
Tuesday-Friday: 10:00am-7:00pm
Saturday: 8:00am-5:00pm
Important: Hours will vary during home shows, special events, and peak seasons. Availability to work weekends to cover home shows is mandatory.
About the Role:
NW Bath Specialists is looking for a reliable, high-energy Showroom / Customer Service Representative who enjoys working with customers and wearing multiple hats. This is a front-facing role that combines phone work, showroom assistance, and event support. If you're flexible, coachable, and customer-focused, we'll train you to succeed.
Responsibilities:
+ Handle inbound and outbound customer calls
+ Greet and assist customers in the showroom
+ Schedule in-home consultations and follow up with leads
+ Maintain accurate records using CRM software
+ Provide excellent customer service from first contact to appointment
+ Act as a jack of all trades, assisting with call center tasks, showroom needs, and events
+ Work required home shows and special events as scheduled
Qualifications:
+ Experience with inbound and outbound calls preferred
+ Strong communication and customer service skills, over the phone and in person
+ Good time management and organizational abilities
+ Flexible schedule and ability to adapt to changing needs
+ High school diploma or GED required
+ Reliable transportation
+ Positive attitude and team-oriented mindset
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