Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, English Language, Inventory Management, Japanese Language, Logistics, Pricing, Product Testing, Real Estate Appraisals, Reconciliation, Retail, Sales, Spreadsheets, Standard Operating Procedures (SOP), Training Program, Writing Skills, eCommerce
West Hollywood, California
- Title: Showroom Customer Service & Luxury Goods Valuer (Retail)
- Employment type: Full-time
- Location: West Hollywood, California (On-site Only)
- Working hours: 9:30am to 6:30pm. Shift-based schedule with 2 days off per week
- Role focus: Showroom-first customer service + stock/inventory and delivery coordination, with secondary support for purchase/appraiser operations
We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service & Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply!
Key Responsibilities
- Replenish and organize stock on the showroom sales floor.
- Assist and serve customers politely and professionally.
- Perform stock take and inventory checks with accurate records.
- Maintain showroom/store cleanliness, visual presentation, and display standards.
- Arrange and coordinate delivery items with operations/logistics flow.
- Handle customer follow-ups and basic service communication.
- Take product photos and write clear product descriptions for listings and customer communication materials.
- Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations.
- Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance.
Minimum requirements
- Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles.
- Strong spoken and written English for daily showroom customer service communication.
- Japanese is needed for communication with the manager; JLPT N4 or above is preferred.
- Comfort handling luxury items with care and following item-security procedures.
- Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates).
- Availability for shift-based work, including weekends and peak retail periods.
Preferred qualifications
- Hands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling.
- Experience with stock control, reconciliation, and online listing/e-commerce support.
- Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match.
Compensation
- Starting salary: USD 4,000 per month for the first 3 months.
- After completing 3 months: USD 4,200 per month.
- After passing the in-house appraiser test: USD 4,500 per month.
- Comprehensive benefits package
Training Program (Overseas Training Opportunity)
- Upon joining, employees will participate in a 3-month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia)
- Monthly salary will be provided during the training period
- Full housing support will be covered by the company
- Visa support will be provided for the duration of the training
Training Details
- Develop knowledge of luxury brands and resale market
- Gain hands-on experience in both office and retail store environments
- Learn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)