Showroom Manager

Job Objective

The Showroom Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Responsibilities

Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients

Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff

Stay current with market competition, industry, watch trends and client shopping behaviors

Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)

Manage daily operational tasks according to SW standards including selling and service

Assist with recruitment and retention efforts

Serve as a leader within the building in support of the Showroom Director

Support an environment of teamwork, trust and collaboration with peers, clients and supervisors

Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team

Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience

Other tasks and responsibilities as assigned by management.

Working Conditions and Environment

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Knowledge and Skills Required

Experience

• 2+ years of retail service experience required, preferably luxury retail environment

Skills

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)

Documents

• Showroom Manager 2026.pdf (94.55 KB)
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