Introduction:
We are seeking a reliable and customer-focused Shuttle Driver to join our hotel team. The Shuttle Driver will be responsible for transporting guests to designated locations according to the shuttle schedule while providing exceptional customer service. The successful candidate will prioritize safety, maintain vehicle cleanliness, assist guests with luggage, and help create a positive and welcoming experience for all hotel guests.
Responsibilities:
Transport guests safely to designated locations according to shuttle schedule
Provide outstanding customer service and anticipate guest needs
Assist guests with luggage (must be able to lift up to 50 lbs)
Maintain organized vehicle inspection logs and required documentation
Keep shuttle vans clean and ensure surrounding hotel entrance areas are tidy
Use proper telephone etiquette when communicating with guests and team members
Report unusual occurrences, accidents, or guest concerns to the manager or assistant manager
Follow all safety, emergency, and accident prevention procedures
Meet and exceed guest expectations through professional and courteous service
Perform other duties as assigned
Qualifications:
Valid driver’s license required (CDL license is a plus)
Ability to lift up to 50 lbs
Strong customer service and communication skills
Ability to work independently and remain professional in all situations
Knowledge of safety procedures and accident prevention policies
Flexible availability, including early mornings, evenings, weekends, and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment