Shuttle Driver- Duke Raleigh

At Duke Health, were driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Job Summary

The Hospital Shuttle Driver is responsible for safely transporting patients, visitors, and staff across the hospital campus and between designated buildings. This role requires excellent customer service skills, a strong commitment to safety, and the ability to assist passengers with diverse needs in a courteous and professional manner. This is a Part-Time position only for the Duke Raleigh Hospital Campus.

Work Performed

• Safely operate shuttle vehicles on established routes throughout the hospital campus
• Transport patients, visitors, and staff around campus in a timely and efficient manner
• Provide assistance as needed to passengers entering and exiting the vehicle, including those with mobility challenges or medical equipment
• Ensure passenger safety by following all traffic laws, safety procedures, and hospital protocols
• Perform routine vehicle inspections and report any maintenance or safety concerns
• Maintain cleanliness and organization of the shuttle vehicle
• Communicate respectfully and effectively with passengers, providing directions and general campus information
• Maintain accurate transport logs and complete required documentation
• Support a welcoming and patient-centered environment

Knowledge, Skills and Abilities

• High school diploma or equivalent
• Valid NC Driver's License and driving record in accordance with Duke University Health System Driving History requirements in the Vehicle Safety Policy
• Ability to pass background checks and any required health screenings
• Strong interpersonal and communication skills
• Ability to work in a healthcare environment with sensitivity and professionalism
• Basic knowledge of defensive driving practices
• Requires good verbal communication skills to interact with patients, visitors and clinical staff.
• Ability to follow oral and written instructions.
• Ability to sit for extended periods while driving
• Ability to assist passengers with mobility needs, including light lifting (e.g., wheelchairs, walkers)
• Ability to enter and exit the shuttle vehicle frequently
• Ability to work outdoors in varied weather conditions

Level Characteristics

Minimum Qualifications

Education

Work requires the ability to follow and provide instructions to the public generally equivalent to a high school education.

Duke University Health System Online required learning must be maintained/completed by the end of the orientation period.

Experience

Previous experience in transportation, shuttle driving, or customer service

Experience working in a healthcare or hospitality environment

Degrees, Licensures, Certifications

Valid North Carolina drivers license required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.