Sign Language Subject Matter Expert, Customer Experience, PXT Disability & Leave Service

Amazon

Bellevue, WA

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JOB DETAILS

SKILLS

American Sign Language, Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Beta Test/Release, Coaching, Communication Skills, Cross-Functional, Customer Experience, Customer/Client Research, Disability Accommodations, English Language, Establish Priorities, Hearing Impairment, Language Interpreter, Linguistics, Mentoring, Microsoft Access Database, Microsoft Office, Microsoft Product Family, Neonatal Intensive Care Nurse (NIC), Onboarding, Operational Support, People Management, Product Engineering, Quality Assurance, Service Delivery, Sign Language

LOCATION

Bellevue, WA

POSTED

30 days ago

Description Amazon is seeking an American Sign Language (ASL) Subject Matter Expert (SME), Customer Experience to support the launch and ongoing development of sign language tools. This role is central to ensuring the tool meets the real-world needs of the Deaf and Hard of Hearing (DHH) community - serving as the voice of the customer, the standard-bearer for ASL quality, and a key driver of education and adoption across pilot sites. This is a unique opportunity for a fluent, community-connected ASL professional to shape language access at scale. What Success Looks Like (First 90 Days) - Actively contributing to pilot Quality Assurance (QA) with structured feedback on ASL accuracy and sign production - Education and adoption materials are reviewed, updated, and in use at pilot sites - Process gaps are documented with initial improvement recommendations submitted - Strong working relationships established with product, engineering, service delivery, and pilot site stakeholders Key job responsibilities - Serve as the primary ASL language expert on the product team, providing guidance on ASL grammar, linguistics, and sign production standards - Assess and evaluate interpretations, functioning as the lead QA resource for ASL accuracy and naturalness - Support the execution of first-party (1P) and third-party (3P) pilot programs, including site coordination, stakeholder engagement, and day-to-day operational support - Lead education and adoption efforts for the tool, develop training materials and deliver onboarding sessions for pilot participants - Identify gaps in processes and workflows; develop and advocate for improvements based on user feedback and observed outcomes - Serve as a liaison between the DHH community, interpreting professionals, and the product/engineering team - Bring a strong community perspective to product decisions, ensuring the tool reflects the lived experience of DHH users - Learn and utilize AI tools, Amazon internal systems, and other platforms as needed to support pilot operations A day in the life Your day might include reviewing error reports and quality findings, joining sprint check-ins with engineering and cross-functional stakeholders, and providing guidance to your team of language assessors. You'll lead site education sessions to prepare teams for tool adoption, consistent tool use during the pilot, and support planning for larger pilot expansions and network launches. Throughout the day, you serve as the subject matter expert - bridging language access expertise with operational execution to shape sign language access at scale. Basic Qualifications - Knowledge of Microsoft Office products and applications - Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment - Native ASL user with deep roots in the Deaf Community - Strong command of ASL grammar, linguistics, and language structure - Demonstrated ability to evaluate ASL production for grammatical accuracy, linguistic register, and fluency/naturalness, and deliver structured, actionable feedback - 4+ years of professional experience in ASL instruction, interpreting, language assessment, interpreter mentoring, or Deaf education - Strong communication skills in both English and ASL Preferred Qualifications - Certified interpreter (NIC, CDI/DI) with experience evaluating interpreter performance - Experience developing ASL assessment rubrics, quality frameworks, or language evaluation criteria - Background in accessibility, language access, or DHH-focused services within a corporate or large-scale environment - Experience providing structured coaching, mentorship, or feedback to ASL interpreters or signers - Familiarity with AI tools or language technology products; comfortable learning and testing new systems quickly - Experience running pilot programs, beta testing, or collecting user feedback to improve language services - Experience collaborating cross-functionally to implement quality improvements based on assessment data Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually USA, WA, Bellevue - 80,400.00 - 112,500.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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