Signature Rewards Representative

Job Description

The Signature Rewards Representative serves as a welcoming ambassador for the casino, delivering exceptional guest service, promoting the Signature Rewards program, and assisting guests throughout their visit. This role provides information on casino amenities, promotions, events, and services, helps guests navigate rewards kiosks, and ensures a positive, engaging guest experience from arrival to departure.

Key Responsibilities:

• Greet and assist guests at the Signature Rewards Center, casino entrances, and on the gaming floor.
• Promote the benefits of the Signature Rewards program and assist guests with account enrollment and kiosk usage.
• Provide information about casino promotions, events, gaming, dining, lodging, RV park amenities, and other services.
• Answer guest questions and resolve concerns in a professional and friendly manner.
• Maintain awareness of current promotions, property events, and guest offerings.
• Monitor guest areas and notify Security of any potential issues or concerns.
• Maintain the confidentiality of guest and company information at all times.

Qualifications:

• High school diploma or GED required.
• One to three years of customer service, hospitality, casino, or related experience preferred.
• Strong communication and interpersonal skills with an outgoing, guest-focused personality.
• Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
• Comfortable addressing guest concerns and resolving issues with tact and professionalism.
• Basic computer and problem-solving skills.
• Ability to obtain a Class III Swinomish Gaming Commission License upon hire.

This position is ideal for someone who enjoys interacting with people, providing exceptional customer service, and helping guests make the most of their casino experience.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, the 9,000-square-foot multipurpose Wa Walton Event Center, and a casino featuring Las Vegas-style gaming.  We have over 650 of the latest slot titles and table games like Blackjack, Craps, Roulette, and Pai Gow.  EZ KENO kiosks, and BetRivers Sportsbook at Swinomish.

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• Mental Health Benefit
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals