Single Family Billing Manager

BILLING MANAGER

Department: Single Family

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Our Billing Managers collect and thoroughly review all necessary information to bill residents accurately, and in a timely manner. This requires making sure that the necessary bills are available and easily accessible. You will be expected to be coachable and adapt as tasks are assigned and as obstacles arise. Come take part in our fast paced team that is dedicated to taking on stimulating challenges and reaching new heights.

Responsibilities

• Making sure the necessary bills are available
• Reviewing resident discrepancies in Conservice's computer system
• Analyzing processed bills and actual bills to ensure accuracy
• Communicating through email and phone to resolve issues for clients, property managers, and residents
• Identify inefficient processes and innovate as needed
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
• Low Phone Usage between 10-30% their day on outbound calls to providers and inbound calls from clients, residents, and utility providers

Qualifications

• Adaptable to multiple tasks and projects
• Accept and utilize feedback and criticism
• Able to prioritize your workload to meet deadlines
• Able to independently analyze and reason to make unaided decisions
• Professional and relatable in writing and verbal communication
• Composure during stressful situations