Site Business Operations Supervisor

TRIA is looking to hire a Business Operations Supervisor to join our orthopedic team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Provides supervision and direction to single site business operations such as medical reception, HIM, call centers or related business functions across multiple locations. Support staff will consist of 10-30 FTEs. Assures goals and objectives are attained through the planning, implementation, and directing of processes and support personnel. Directs the coordination and maintenance of the on-line care provider scheduling system and the development of scheduling templates to ensure accuracy of scheduling data. Promotes and maintains good patient relations and patient confidentiality. Considered an "expert" within a specialty area. Exercises imagination and creative abilities to respond to situations. Identifies unique or complex problem areas and develops recommendations. Contributes to the development of policies and procedures. Assists in the planning, development, and implementation of new or modified processes. Requires independent action and a high degree of initiative.

This position will initially be responsible for reviewing and streamlining the Orthotics and Prosthetics department (staff, work standards, prior authorization, etc). As TRIA grows, this position will include O&P but also frontline duties like check-in staff, kiosk rollout, AIC teams and new locations that open.

This is a M-F, onsite roll with some flexibility of working from home occasionally. Oversight of TRIA Bloomington, Maple Grove Saint Louis Park sites.

Work Schedule:

Approx, M-F 8:00 - 4:30 but hours vary

Minimum Qualifications:

• Education, Experience or Equivalent Combination:

• Associate of Arts or Science degree or equivalent experience/training.

• One year related supervisory experience, or three years related non-supervisory experience preferred, preferably in a healthcare environment.

• Licensure/ Registration/ Certification:

• NA

• Knowledge, Skills, and Abilities:

• Proven leadership skills in organizing, planning, and directing an operation and its staff.

• Proven proficiency in the operation of the following: Electronic health records, multi-line telephone, personal computer utilizing applicable software, photocopier, fax machine, and laser and dot matrix printer.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:

• NA

• Licensure/ Registration/ Certification:

• NA

• Knowledge, Skills, and Abilities:

• Ability to effectively build relationships and communicate, both verbally and in writing, with patients and families, other leaders, hospital staff, and department staff.

• Outstanding judgment and analytical skills, and ability to make immediate decisions when necessary.

• Familiarity with medical terminology is preferred.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.