Site Contracts Administration and Customer Experience Manager

Job Summary

The role involves managing and supervising a team of contract specialists and administrators at the largest site within the Fluid Systems Division. The position is responsible for the management and administration of existing contracts, backlog management, and customer experience for both domestic and international commercial and military contracts. The manager leads the team by aligning and implementing effective goals, policies, and procedures to ensure contractual and regulatory compliance. The role includes providing oversight for assigned programs, conducting contract risk management reviews, and offering recommendations to mitigate potential risks efficiently and cost-effectively. The manager also oversees the change control process in conjunction with the Site Business Team and is considered part of the Site Leadership Team. Additionally, the manager acts as a mentor and provides training to the Site Contract Administration function and other site functional teams as needed.

Scope/Supervision and Interaction

This position has direct reports and reports to the Division Customer Experience Manager. It involves managing a mid-size team of professionals and regular interaction with Division and Site leadership, as well as external stakeholders, including commercial and military customers.

Essential Functions

• Apply thorough knowledge of products and services and understanding of Site goals and strategies while managing the Site contract administration function. Support the site by implementing strategic objectives and tactical goals.
• Lead and guide the Site Contract Administration Team in performing analysis, interpretation, investigation, and research of critical contractual information and data. Provide guidance on contract interpretation and developing recommendations and negotiation alternatives.
• Manage the workload of the Contract Administration Team to ensure that each contract is assigned to a team member with the appropriate skill level and experience.
• Oversee and approve task planning on assigned contracts. Approve resource requirements and effort estimates. Apply an understanding of program financial reporting methods. Ensure an effective process to advise other teams of contractual flow-down requirements.
• Establish direction for the functional team and direct reports. Develop and mentor others. Champion professional certification and career development for the Group contracts administration/management community.
• Investigate and resolve compliance problems and respond to questions from internal or customer sources and government regulatory agencies.

The essential functions provided are examples of the type of work performed by employees assigned to this job classification. The company reserves the right to modify work assignments and/or make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities but describes the general nature of the position.

Job Requirements

• Bachelor’s degree in a relevant field, including the Liberal Arts. Seven or more years of related experience, with a minimum of two years in a team leadership role, including direct supervision. Demonstrated experience with multiple contracts of varying complexity and scope.
• Master’s level degree or advanced contracts management certification required. This requirement could be waived with multiple years of demonstrated successful management of a contract administration team.
• Broad understanding and knowledge of contract management processes and various contract types. Thorough knowledge of regulations and laws applicable to contracts.
• Ability to communicate effectively and present status, actions, recommendations, and other technical information with clarity and precision. Able to respond to significant inquiries from customers, regulatory agencies, or other teams. Able to influence business decisions and negotiate resource allocation.
• Effectively use current information technology, systems, and business applications related to contracting and customer/supplier interface; proficient with standard software (e.g., Microsoft Office, Lotus Notes, Salesforce), project management, and database analysis tools.

Location

This position is located in Irvine, CA, a vibrant city known for its strong economy, excellent educational institutions, and high quality of life. Irvine offers a dynamic community with a variety of cultural and recreational opportunities.