Site Coordinator
Frisco, TX (onsite)
3+Month (Temp to Perm)
Mon-Fri, 8am - 5pm

Description:
Responsible for daily operations of a site, ensuring contracted office services are delivered in accordance with service level agreements and customer expectations. Supports and/or leads mailroom, copy center, managed print, imaging, hospitality, shipping and receiving, conference room coordination, and general office services. This is a customer-facing role requiring strong communication, leadership, and organizational skills.

Responsibilities

• Manage daily operations including copy services, courier services, managed print services, hospitality, imaging, mail services, shipping and receiving.
• Operate and support office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail processing equipment.
• Handle daily customer interactions and maintain positive client relationships.
• Ensure service level agreements (SLAs) are achieved through quality service delivery and customer satisfaction.
• Implement and support service excellence programs and operational best practices.
• Create and complete work orders, inspections, reports, and other operational documentation.
• Monitor contractors, vendors, facilities issues, and provide support as needed.
• Coordinate conference rooms, meeting setups, room sweeps, and A/V equipment resources.
• Manage office supply inventory and reorder supplies as necessary.
• Collect operational data and assist with monthly reporting.
• Support financial and cost-control responsibilities through effective use of materials and supplies.
• Lead and prioritize daily site activities while ensuring job responsibilities are fulfilled.
• Recruit, onboard, train, develop, coach, and support team members when applicable.
• Conduct performance management activities, including employee counseling and retention efforts.
• Walk the site regularly to validate operational standards and service delivery.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum 1 year of experience in a related field (B2B, office services, operations, technical support, or similar environment).
• Minimum 1 year of customer-facing experience required.
• Previous leadership, team lead, supervisory, or site management experience preferred.
• Demonstrated knowledge and understanding of technology and office equipment.
• Strong customer service, interpersonal, and communication skills.
• Ability to prioritize responsibilities and manage multiple tasks in a fast-paced environment.
• Tactical thinking and moderate problem-solving skills.
• Ability to present information to small groups.
• Basic technical aptitude and proficiency with office software and systems.
• Strong written and verbal communication skills.
• Ability to lift up to 50 lbs.
• Ability to stand, walk, and move throughout the site as required.
• Valid driver's license and access to a personal vehicle preferred for occasional trips to post offices or shipping vendors.
• Professional attire required.