Job Summary and General Purpose of Position: The Site Coordinator is responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.
Essential Functions:
Planning -
Coordinate all project requirements and scheduling including out-of-office requests and traveling arrangements, ensuring sufficient coverage
Coordinate vehicle testing and test trips for all sites, coordinating with other supervisors, drivers, customers and Kett personnel remaining flexible in accommodating frequent scheduling changes;
Assign test routes and vehicles to vehicle operators based on vehicle availability and test plan
Set appropriate deadlines for tasks and projects
Collaborate with customers to achieve their strategic goals
Develop and implement emergency response procedures and act as the primary point of contact during testing as needed
Plan and/or train in all areas of test procedures, processes, and routes
Procure supplies as necessary
Staffing -
Hire and onboard new employees
Complete and file paperwork for existing and new hires, including timesheets and time off requests.
Leading -
Maintain safety and quality - Motivate employees to reach objectives and maintain high performance and safety standards, setting an example for others to follow
Maintain employee relations, resolve conflicts and foster a positive, productive and professional work environment
Actively mentor and train employees to enhance their skills and performance
Ensure the Implementation of appropriate processes, procedures and work instructions
Managing -
Ensure test / route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required
Set key operational performance indicators to measure success and perform data analytics.
Manage the production of data, reports, spreadsheets and files as required
Develop clear, concise and detailed operational reports, dashboards and tools to report results in an accurate and timely manner
Monitor the performance and attendance of on-site personnel to ensure all requirements are met
Track goals, achievements and regularly review performance metrics
Ensure essential tools and equipment are well organized and easily accessible.
Perform routine pre-drive vehicle inspections to ensure safety and functionality.
Oversee administrative, scheduling, data processing, timekeeping and training duties
Oversee employee daily/weekly timesheets
Track service and test schedules performed
Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.
Communicate with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner
Perform initial troubleshooting, hardware and software issue investigation and software updating
Attend meetings with Kett management and customers
Demonstrate a professional demeanor, work ethic, and dress code
Perform other duties as required by Kett and the customer
Key Responsibilities:
| Location | Plymouth, MI |