Wayfair is one of the world's largest destinations for the home, transforming how people shop for their homes by delivering perfect orders, cost efficiency, and exceptional customer experiences at scale. Our logistics network is at the heart of this mission, and the McDonough site is critical to enabling that journey for our customers.
We are seeking a bold, entrepreneurial leader to serve as Site Director, responsible for running our McDonough site and two home delivery sites as well. This is a unique opportunity to impact Wayfairs customer experience, to influence cross-site operations, and set the benchmark for excellence in our global network.
This is a high-visibility role with direct impact on Wayfair's customer promise.
What You'll Do
In this role, you will serve as Site Director with responsibility for multiple sites, accountable for performance, people, and process excellence across all teams.
Run Building Operations
Ensure these sites become a benchmark for quality, efficiency, and associate engagement in the global network.
Ensure consistency in processes, culture, and engagement while ensuring flawless execution.
Build, coach, and inspire a large team of managers, supervisors and team leaders to deliver outstanding results in safety, quality, cost, and customer experience.
Serve as an escalation point and support the leadership team in driving improvements and maintaining excellence.
Strategic Roadmap & Cross-Functional Collaborations
Develop and maintain the sites' roadmaps aligned to broader Supply Chain strategy, guided by your manager.
Be responsible for delivering on STO/FRM commitments.
Collaborate cross-functionally with Talent, Safety, Facilities & Maintenance, Tech, Performance Analytics, Transportation, and external vendors to prioritize and execute network-wide projects.
Represent your sites in senior leadership discussions, influencing decisions that impact sites.
Remote & Cross-Time Zone Leadership
Lead teams and partners across different time zones, ensuring clear communication, alignment, and engagement despite distance.
Balance frequent travel with strong remote leadership practices to maintain accountability and connection.
What You'll Bring
Experience
10+ years of progressive leadership in large-scale operations, ideally in e-commerce, consumer products, or logistics.
7+ years managing large teams and senior leaders, with proven success in site leadership, change management, and operational turnaround. Specifically, leading, driving step change and continuous improvement in front-line operations.
Leadership & Skills
Lead front-line operations including labor planning, change management and continuous improvement.
Data-Driven Decision Making: Ability to synthesize metrics and analytics into clear insights and actions, ensuring decisions are objective and grounded in facts. Strong analytical problem-solving skills - able to connect data insights with operational outcomes.
Radical Candor: Communicates with transparency, honesty, and respect - giving direct feedback while showing care for people.
Accountability & Rigor: Holds teams and leaders to high standards, ensuring commitments are delivered with consistency and quality.
Cross-Functional Agility: Skilled at building strong partnerships with Talent, Safety, Facilities, Maintenance, Tech, and external vendors to resolve blockers and drive results.
Inspirational leader with experience developing Supervisors, Managers and Sr Managers and scaling site culture.
Thrives in fast-paced, ambiguous environments, balancing execution with long-term strategy.
Confident communicator and influencer with senior stakeholders, both locally and remotely.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.