Site Dispatcher

The Logistics Dispatcher is responsible for coordinating the transportation of customer freight according to service requirements, timelines, and operational standards. This role serves as a key point of contact between customers, drivers, and internal teams to ensure freight is moved efficiently, accurately, and cost -effectively. The ideal candidate is self -motivated, organized, and able to make sound decisions in a fast -paced environment while maintaining a high level of customer service.
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Key Responsibilities
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• Plan, coordinate, and manage freight movements in an efficient and cost -effective manner.
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• Serve as the primary point of contact for customers and drivers throughout the transportation process, from load assignment through final delivery.
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• Build and maintain strong professional relationships with customers, drivers, and internal stakeholders.
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• Monitor active shipments to ensure on -time pickups and deliveries while meeting customer expectations and performance standards.
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• Proactively identify, troubleshoot, and resolve transportation and service -related issues.
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• Collaborate with cross -functional teams to address operational challenges and ensure service excellence.
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• Maintain accurate records and communicate updates regarding shipment status and delivery performance.
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• Perform additional duties as assigned by leadership.
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  Required Skills & Competencies
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  • Strong verbal and written communication skills.
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  • Excellent customer service and conflict -resolution abilities.
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  • Proven relationship -building and interpersonal skills.
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  • Highly organized with strong attention to detail.
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  • Ability to prioritize tasks, manage multiple responsibilities, and perform effectively in a fast -paced environment.
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  • Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
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  • Ability to quickly learn and utilize transportation and dispatch management software.
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    Requirements<\/h3>

    • Associate's or Bachelor's degree preferred, or at least one year of experience in logistics, transportation, dispatching, or a related field.<\/li>
    • Strong communication skills across phone, email, and other electronic platforms.<\/li>
    • Previous leadership, supervisory, or team coordination experience is a plus.<\/li>
    • Knowledge of FMCSA and DOT regulations preferred.<\/li>
    • Experience with electronic logging devices (ELDs/eLogs) is a plus.<\/li>
    • Experience in trucking, transportation, freight brokerage, or logistics operations preferred.<\/li><\/div>
      
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