Site HR Partner

Overview

ABM is hiring a Site HR Partner to support all HR related functions for approximately 650 ABM janitorial, cabin cleaning and passenger assist frontline employees and managers at Dallas/Fort Worth International Airport. Includes payroll and benefits questions or concerns, administration of labor contracts, training, employee relations, recruiting, policy and law interpretation and adherence, etc. Role focuses on hourly workforce. May supervise other clerical professionals. Advises unit level management regarding policies and programs including recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, training, AAP/EEO, leave of absences, and special projects. May contribute to the development of unit specific policies or programs. Bilingual/Spanish-speaking ability is strongly preferred.

This is an Onsite Role (Mon-Fri) with time split between our ABM office at 2020 Westridge Drive, Irving, TX 75038 and DFW Airport. 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management

Responsibilities

Business Partner

• Serves as an active business partner and coach to managers and provides guidance on hourly employee performance issues by applying various performance management techniques for conflict resolution.
• Provides HR support in the areas of development & coaching, performance management, workplace investigations, developing and implementing management and employee development programs, and implementing effective diversity initiatives.
• Influences management decisions by delivering pro-active advice and counsel to leaders, while maintaining integrity with HR policy and practice and seeking creative solutions to problems.
• Supports and/or leads the execution of HR initiatives with the direction of the Director/Sr. HR Manager. Develops and delivers training programs that support HR initiatives.
• Builds rapport with the corporate and field employees and help improve productivity by serving as a subject matter expert in the areas of HR practices.

Onboarding & Recruitment

• Collaborates with the Operations Leadership and Talent Acquisition team on the recruitment and selection process of staff.
• Ensures a positive candidate experience.
• Maintains compliance with internal hiring practices and external employment law applications.
• Ensures the accurate and timely completion of new hire paperwork and submits to the corporate office. 
• Ensures I-9 and eVerify compliance.
• Conducts New Hire Orientation and regular follow-up with new employees and managers to ensure a smooth onboarding experience. 

Employee Relations

• Administers Human Resource plans and procedures in compliance with Corporate direction; assists in development and implementation of local HR policies and procedures and maintaining the employee handbook and policies and procedures manual. Consult with business leaders on taking appropriate course of action.
• Interacts with employees as needed to ensure open line of communication is maintained and to assist Operations Team in addressing issues, needs, and/or concerns as they arise.
• Provides guidance to the leadership team on a wide variety of employee relations issues.
• Responds to employee and management inquiries regarding personnel policies, procedures and programs.
• Responsible for investigating and managing routine employee matters and providing constructive and effective resolution for each matter, working with Corporate HR and Field HR Leadership. 
• Provides consultation, guidance and coaching to supervisors, managers and the field HR team to address employee behavior and performance concerns; provides guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions. 
• Facilitates a timely and thorough investigation and processing of employee concerns/complaints and gathering of information for claims of harassment, discrimination or unfair treatment. Advise management staff in appropriate application of ABM policies and employment law. Obtains approval from Field HR Leadership on actions resulting in suspension or discharge of employee.
• Educates front line managers on ER topics, policies, conflict resolution and performance management, both 1:1 and through training sessions. 
• Develops and implements programs to maintain good employee relations and to support employee retention and engagement.
• Interprets & applies understanding of corporate policy, employment law, and other regulations to provide immediate advice, guidance or clarification for ER inquiries.
• Monitors terminations and respond to all unemployment issues and present hearing information as required. Conducts exit interviews and provide feedback regarding any employee relations issues, as well as in the context of organizational culture.

Employee Development & Performance Management

• Ensure compliance with the performance management process. Partners with leaders to develop account specific evaluation tools.
• Provides coaching with regards to performance management documents, performance improvement plans and employee performance counseling documents.
• Partners with the scheduling and tracking of training.
• Participate in delivery of employee training modules when needed. 
• Provides general benefits and enrollment information for all on site associates. Coordinates timely enrollments and terminations with the corporate office.
• Provides 401(k) enrollment information to new associates and coordinates enrollments including initial set ups, and future changes with the corporate office.
• With the corporate office, coordinates enrollment meetings with new associates, at the time of hire, and current associates, as needed, to review benefit packages and provide needed information and instruction on benefit enrollment and use.

Compliance

• Provides administrative support to ensure compliance.
• Create and maintain employee files. Perform audits on personnel records to maintain state and federal standards and regulatory.
• Works closely with Client Human Resources to ensure our human resources practices align with their requirements including regulatory compliance. Participates in regulatory readiness activities including reporting at time of survey or review.

Client Relations

• Promotes a customer service mindset. Treats others courteously and with respect.
• Views everything with a process improvement mindset. Follows the PDCA approach when solving issues.
• Conducts surveys of customers to verify and improve satisfaction levels.

Qualifications

Education/Training

Preferred:

• BA/BS degree in Human Resources, Business Management or related discipline.

Job Knowledge/Experience

Required:

• Minimum 2 years prior Human Resource generalist experience including employee relations/conducting employment investigations.

Preferred:

• SPHR or PHR

Language/Writing/Communication Requirements

Required:

• Excellent verbal and written communication skills. Must be able to communicate effectively, verbally and in writing, in English. An intermediate level of proficiency in MS Excel, MS Word and other business software.
• Preferred Spanish-language fluency