Site Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Site Manager at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Manager is also responsible for supervising all on-site employees, including hiring, recruiting, scheduling, training, performance management, and professional development. 

This role serves as the primary point of contact for site operations and plays a critical role in maintaining service quality, operational efficiency, and strong client relationships. 

Essential Job Functions 

Site Management & Client Relationship 

• Serve as the principal liaison between Opensity Solutions, on-site employees, and the client 
• Ensure consistent communication with the client regarding service delivery, staffing, and operational performance 
• Demonstrate knowledge of all services, turnaround times, and client expectations 
• Maintain strong client relationships and ensure high levels of client satisfaction 
• Identify opportunities to expand services and improve operational efficiency 

Team Leadership & Supervision 

• Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met 
• Recruit, interview, hire, and onboard new employees for site-level positions 
• Train, coach, evaluate, and develop employees to support professional growth and performance improvement 
• Schedule staff to ensure full coverage of operating hours while minimizing overtime 
• Promote a professional, service-driven team environment 

Operational Service Delivery 

• Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support 
• Ensure accurate and timely completion of all service requests per client standards 
• Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas 
• Ensure proper handling of mail, packages, and courier services according to established procedures 
• Support basic facilities coordination including office moves, equipment support, and workspace organization 

Reporting & Process Improvement 

• Track operational performance and productivity metrics for site operations 
• Assist in preparing monthly reports for leadership and client review 
• Identify opportunities to improve workflow efficiency, service quality, and operational consistency 
• Support implementation of process improvements and best practices across the site 

Compliance & Administration 

• Ensure compliance with company policies, client requirements, and safety procedures 
• Maintain documentation related to staffing, scheduling, and operational performance 
• Support administrative tracking of site operations and service delivery requirements 

Service Delivery Oversight 

• Ensure effective delivery of all office services, including mail, copy, print, scanning, hospitality, reception, and facilities support 
• Maintain knowledge of all service offerings, turnaround times, delivery standards, and client expectations 
• Ensure accuracy and timeliness of all operational tasks and service requests 
• Support upkeep of client workspaces, including conference rooms, kitchens, and shared office areas 

Reporting & Continuous Improvement 

• Track productivity and operational performance metrics 
• Assist in preparing monthly reports for leadership and client review 
• Identify opportunities to expand services and improve operational workflows 
• Partner with leadership to implement process improvements and service enhancements 

Qualifications & Requirements 

• High School Diploma required; Associate’s or Bachelor’s degree preferred 
• Previous supervisory experience in a client service or office services environment preferred 
• Strong leadership and team management skills 
• Excellent verbal and written communication skills 
• Strong attention to detail and organizational abilities 
• Ability to work independently with minimal supervision 
• Proficiency in Microsoft Office (Word, Excel, Outlook) 
• Ability to lift or move up to 40 lbs 
• Ability to stand, walk, bend, kneel, and sit for extended periods 
• Ability to handle packages using carts with up to 75 lbs capacity 

The Compensation range for this role is 60,000 to 64,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.