Site Manager

Senior On-Site Leader

Lead & Develop the Team As the senior on-site leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

• Deliver an Exceptional Customer Experience

  • Champion a welcoming, service-oriented environment where every customer feels valued
  • Resolve escalated concerns and coach the team on best-in-class customer engagement
  • Lead membership growth strategies, including sales coaching and service recommendations

  Oversee Site Operations & Equipment Performance

  • Own all daily operational workflow and ensure efficiency, accuracy, and safety
  • Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
  • Ensure the site consistently meets company standards for quality, cleanliness, and throughput
  • Analyze operational metrics and implement improvements to increase performance and reduce downtime

  Drive Sales, Profitability & Business Results

  • Set and manage site-level sales, membership, labor, and operational targets
  • Lead sales initiatives, promotions, and team‑wide upselling behaviors
  • Monitor KPIs and adjust staffing, processes, or workflow to achieve results
  • Manage site expenses, inventory, and cost controls

  Ensure Safety, Compliance & Brand Standards

  • Enforce all health, safety, and environmental protocols
  • Ensure adherence to company policies, operating procedures, and quality standards
  • Address risks, incidents, or equipment failures promptly and effectively
  • Conduct regular audits and site inspections to ensure consistency and compliance

  Qualifications Required

  • Strong customer service mindset and excellent communication skills
  • Demonstrated leadership, teambuilding, and performance management abilities
  • Ability to operate effectively in a fast paced, hands-on outdoor environment
  • Strong problem-solving and decision-making skills
  • Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
  • Flexible schedule, including weekends and holidays
  • Ability to stand for long periods and perform light physical tasks

  Preferred (but not required!)

  • Previous site management or multi‑team leadership experience
  • Experience in retail, service, hospitality, or other customer facing roles
  • Mechanical aptitude for overseeing equipment checks and maintenance
  • Experience with sales-driven environments or membership programs