$190,000–$210,000 Per Year
Analysis Skills, Automation, Banking Services, Business Operations, Capacity Utilization, Change Management, Communication Skills, Construction, Corrective Action, Cross-Functional, Establish Priorities, Facilities Management, Forecasting, Incident Management, Information Technology & Information Systems, Interviewing Skills, Leadership, Logistics, Metrics, Network Administration/Management, Network Operations Center, On Call, Onboarding, Operations Management, Performance Metrics, Presentation/Verbal Skills, Privacy Controls, Process Improvement, Professional Services, Project/Program Management, Resource Management, Root Cause Analysis, Safety/Work Safety, Server Hardware, Service Level Agreement (SLA), Succession Planning, Supply Chain, Sustainability, Team Lead/Manager, Vendor/Supplier Management
Position: Site Manager – Datacenter Operations
Location: New Lebanon, Indiana & Louisiana
Duration: Perm Placement
Pay Range: $190-210K salary
Job ID: 177976
Job Overview:
The Site Manager – Datacenter Operations will oversee the day-to-day operations of a datacenter, leading a team of 50+ staff (including full-time employees and contractors) and scaling the team significantly by 2026. This role requires strong leadership, operational rigor, and expertise in scaling teams and infrastructure. The successful candidate will ensure the datacenter operates efficiently, reliably, and securely while meeting or exceeding service level agreements (SLAs).
Responsibilities:
- Hire, develop, and manage cross-functional operations teams, including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites.
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning.
- Own 24x7 operational accountability, ensuring uptime, reliability, security, and availability meet or exceed SLAs.
- Oversee incident and change management processes and act as an escalation point for critical incidents.
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams.
- Drive operational KPIs and metrics, including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency.
- Lead post-incident reviews with root cause analysis and implement corrective actions.
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives.
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability.
- Lead change management and implement new processes, technologies, and operational models at scale.
Qualifications:- Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience).
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees.
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs.
- Deep understanding of datacenter infrastructure, including power distribution, cooling systems, server hardware, networking, and facility management.
- Preferred: 8+ years in datacenter operations with 4+ years managing large teams (10+ employees).
- Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses.
- Experience with incident management, change management, vendor management, and operational excellence frameworks.
- Excellent communication and executive presentation skills with the ability to influence senior leadership and cross-functional stakeholders.
- Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $190K - $210K
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com
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