Site Manager - WM

Position Details

Location: Pauls Valley, OK - On-site at the Walmart Distribution Center

Schedule: Full-time, Exempt

Hours: 40-55 hours per week, primarily daytime; extended hours may be required based on operational needs

About the Role

Pallet Logistics of America (PLA) is seeking a hands-on Site Manager to lead our on-site pallet management operation at the Walmart Distribution Center in Pauls Valley, Oklahoma.

This is a small, highly visible operation currently consisting of approximately four employees, including pallet sorters and a Team Lead. Our team works directly with Walmart to inspect, sort, and manage wooden pallets moving through the distribution center. Reusable pallets are identified and returned to Walmart's pallet supply, while damaged pallets are separated and routed to PLA facilities for repair. The operation also manages white-wood pallets that may be sold, creating an important revenue stream for the site.

The Site Manager will be responsible for leading the team, maintaining accurate pallet inventory, managing operational performance, controlling costs, and overseeing the site's profit and loss performance. This position is ideal for a leader who is comfortable working alongside employees on the floor while also managing the financial, inventory, customer service, and administrative responsibilities of the operation.

Job Summary

The Site Manager is responsible for the overall leadership, financial performance, inventory management, and daily operations of PLA's on-site pallet management operation within the Walmart Distribution Center.

This position ensures pallets are properly identified, sorted, tracked, and routed based on condition and customer requirements. The Site Manager is responsible for maintaining accurate inventory levels, maximizing the value of white-wood pallet sales, controlling labor and operating expenses, and managing the site's profit and loss performance.

The Site Manager will lead and develop the site's employees, establish clear performance expectations, maintain a safe and productive work environment, and build a strong working relationship with Walmart leadership. Because this is a small operation, the Site Manager must be willing to take a hands-on approach and assist with operational activities when business needs require.

Essential Functions

Leadership & Team Management

• Lead, coach, and develop a small on-site team consisting of pallet sorters and frontline leadership.
• Provide clear daily direction and ensure employees understand productivity, quality, safety, and inventory expectations.
• Hold employees accountable for attendance, performance, safety, and operational standards.
• Train employees on proper pallet identification, sorting procedures, inventory controls, and safe work practices.
• Build a positive, accountable, and productive team environment.
• Work alongside employees and provide hands-on operational support when necessary.
• Coordinate staffing and work assignments based on daily pallet volume and customer needs.

Pallet Sorting & Operational Management

• Oversee the daily inspection, sorting, and movement of wooden pallets within the Walmart Distribution Center.
• Ensure reusable pallets are accurately identified and returned to Walmart for continued use.
• Ensure damaged pallets are properly identified, separated, and prepared for shipment to designated PLA repair facilities.
• Monitor pallet quality and ensure sorting decisions meet PLA and customer standards.
• Maintain an organized pallet yard and work area to support efficient material flow.
• Monitor daily pallet volume, productivity, and operational performance.
• Identify operational issues and implement solutions to improve efficiency and reduce unnecessary handling or waste.

Inventory Management

• Maintain accurate inventory records for pallets entering, leaving, and remaining at the site.
• Conduct routine pallet counts, cycle counts, and inventory audits.
• Investigate and resolve inventory discrepancies.
• Ensure white-wood pallets and other pallet categories are properly identified, separated, documented, and accounted for.
• Maintain accurate documentation related to pallet movements, outbound loads, and inventory transactions.
• Provide inventory reporting to regional leadership and customers as required.

Profit & Loss / Financial Management

• Manage the site's financial performance, including revenue, labor costs, operating expenses, and profitability.
• Review and understand site-level Profit & Loss statements and identify opportunities to improve financial performance.
• Manage labor hours and staffing levels based on operational volume and business needs.
• Monitor controllable expenses and identify opportunities to reduce costs without compromising safety, quality, or customer service.
• Maximize revenue opportunities associated with the sale and movement of white-wood pallets.
• Ensure pallet sales and inventory movements are accurately documented and reported.
• Partner with Regional Management to develop and execute plans that improve site profitability.
• Track operational and financial performance against established goals and budgets.

Customer Relationship Management

• Serve as the primary on-site PLA contact for Walmart leadership.
• Develop and maintain a strong working relationship with customer representatives.
• Communicate regularly with Walmart regarding pallet inventory, operational needs, service expectations, and potential concerns.
• Respond quickly and professionally to customer requests and operational issues.
• Participate in customer meetings, operational reviews, and site walk-throughs as needed.
• Ensure PLA consistently provides dependable, responsive, and high-quality service.

Safety & Compliance

• Promote and maintain a strong safety culture throughout the operation.
• Ensure compliance with OSHA requirements, PLA safety policies, Walmart facility requirements, and applicable regulations.
• Conduct safety observations and address unsafe behaviors or conditions immediately.
• Ensure employees properly use required personal protective equipment.
• Maintain clean, organized, and safe work areas.
• Report and investigate workplace incidents according to company procedures.
• Ensure equipment is used safely and properly inspected as required.

Reporting & Administration

• Prepare and review daily, weekly, and monthly operational reports.
• Maintain accurate records related to inventory, labor, productivity, pallet shipments, and sales.
• Review employee timekeeping and ensure payroll information is accurate.
• Communicate operational results, concerns, and opportunities to Regional Management.
• Assist with hiring, onboarding, training, performance management, and employee development.
• Ensure company policies and procedures are consistently followed.

Skills & Abilities

• Strong leadership and employee development skills.
• Ability to lead a small team while remaining actively involved in daily operations.
• Strong understanding of inventory management and operational controls.
• Ability to understand and manage Profit & Loss statements, budgets, and operating expenses.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Strong customer service and relationship-building skills.
• Ability to communicate professionally with employees, customers, and senior leadership.
• Ability to prioritize multiple responsibilities in a fast-paced operational environment.
• Comfortable working independently and making sound operational decisions.
• Strong attention to detail, particularly regarding inventory and financial reporting.

Education & Experience

• Bachelor's Degree in Business, Operations, Supply Chain, Logistics, or a related field required.
• Minimum of 3 years of operations, warehouse, manufacturing, distribution, or similar leadership experience.
• Previous P&L or Cost Center management experience required.
• Experience managing inventory and operational reporting required.
• Warehouse distribution, pallet, logistics, manufacturing, or recycling experience preferred.
• Previous experience managing a customer-facing on-site operation preferred.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Valid Driver's License required.

Physical Demands & Work Environment

While performing the essential functions of this position, the employee works primarily within a warehouse and distribution center environment and is regularly required to stand, walk, and move throughout the facility for extended periods. The Site Manager must be comfortable working in a hands-on operational environment and may occasionally assist with moving, handling, or inspecting wooden pallets. The employee must be able to regularly lift, carry, push, or pull materials and be capable of lifting up to 50-100 pounds as business needs require.

The position may require frequent bending, reaching, stooping, and climbing. The work environment includes exposure to forklifts and other powered industrial equipment, varying temperatures, elevated noise levels, dust, and other conditions typical of a warehouse and pallet operation.

Specific vision abilities may include close vision, distance vision, and the ability to adjust focus. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Equal Employment Opportunity

PLA Holdings is an Equal Opportunity Employer and makes employment decisions based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. PLA Holdings also prohibits retaliation against individuals who raise concerns, report suspected misconduct, or participate in an investigation or proceeding protected by law.

Reasonable Accommodation

PLA Holdings is committed to providing reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs and practices, and for known limitations related to pregnancy, childbirth, or related medical conditions, in accordance with applicable law, unless doing so would create an undue hardship. Individuals who need an accommodation to participate in the application process, perform the essential functions of the position, or enjoy equal employment opportunities should contact Human Resources at hr@plasolutions.com.

Job Description Disclaimer

This job description is intended to describe the general nature, essential duties, and minimum qualifications of this position. It is not intended to be an exhaustive list of all duties, responsibilities, or working conditions. PLA Holdings reserves the right to revise, interpret, or change this job description and to assign additional duties or responsibilities as business needs require. Nothing in this job description creates a contract of employment, express or implied. Employment with PLA Holdings is at-will where permitted by applicable law, which means either the employee or the company may end the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law.