Our Culture: Why work with us?
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
Who We Are :
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.
OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.
Our Core Competencies:
At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.
A day in the life of this role:
Reporting to the Senior Medical Director for Clinical Services, the Site Medical Director (Medical Director) provides clinical care, as well as site leadership, and guides the professional practice of their Health Center. The Medical Director embodies the mission of OCHS, serving as a key member of the Leadership Team. The incumbent will supervise and mentor providers, meet regularly with the Senior Medical Director for Clinical Services, participate in organizational initiatives, and communicate organizational direction and policy. With the Health Center's Leadership team, the Medical Director is responsible for delivery of high quality, efficient, and patient centered care for the patients and communities served by the Health Center.
Essential Functions:
Clinical Duties
- Provide comprehensive and continuing care to patients through the diagnosis of disease processes and provision of routine, preventive or urgent medical treatment at Health Centers or other locations within OCHS's scope or practice, referring patients to other practitioners as appropriate.
- Serve as leader of a clinic team to manage the health of panel of patients including regular communication with team regarding the population managed.
- Supervise and collaborate with Clinicians, RN/LPN, medical assistants, and other allied health care staff, as appropriate, to ensure the proper delivery of medical care to patients.
- Participate in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
- Oversee complex clinical cases and provide direct consultation to providers on challenging patient care issues when needed.
- Provide administrative management input for staff performance reviews, hiring decisions, and disciplinary issues.
- Participate with the on call schedule as assigned including coverage of weekend shifts as needed.
- Maintain knowledge of current developments in specialty to enhance professional expertise including maintenance of Board Certification if applicable and completing CME as needed to maintain licensure.
- Participate in regular clinical practitioner and staff meetings.
- Perform other related duties as reasonably required or assigned.
Administrative Duties: Supervision and Mentoring of Clinical Practitioners:
- Ensure the provision of high quality, evidenced based, patient-centered medical care at Outer Cape Health Services.
- Support a team-based, patient-centered model of care that forwards a multi-disciplinary approach to the diagnosis and treatment of clinical problems as well as working to improve population health overall.
- Collaborate with Site Leadership to develop clinical schedules to meet the hours of organization set by the Board of Directors.
- Works with Senior Medical Director for Clinical Services to ensure development of after-hours and weekend call schedules ensuring appropriate clinical availability.
- Work with the Senior Medical Director for Clinical Services to establish and implement clinical standards of care and policies and procedures consistent with organizational goals and evidence based medical practices.
- Ensure education regarding and compliance of clinical staff with policies and procedures.
- Provide on-going orientation and evaluation program for practitioners.
- Direct, supervise and evaluate work of clinical staff and provides on-going feedback directed towards performance improvement. Meet regularly with staff. Reviews provider related quality data, patient feedback and staff input to conduct yearly performance reviews. Provide corrective action as needed.
- Participates in interviews, reviewing references and providing recommendations for potential practitioners.
- Works with Senior Medical Director for Clinical Services and Credentialing Manager to ensure initial and bi-annual updating of all Medical Staff files and credentialing activities, assuring completeness and timeliness of information contained therein.
- Works with Senior Medical Director for Clinical Services to ensure that providers receive appropriate training to use IT resources effectively. Receives reports regarding practitioner documentation and coding on a regular basis to ensure practitioners are compliant with standards. Monitors clinician compliance with medical record completion policies and HCFA evaluation and management documentation guidelines.
- Work with Leadership to promote professional relationships among practitioners, patients and staff. Reviews and moderates any significant patient concerns or complaints regarding clinical care as referred by the Compliance Manager.
- Work with Senior Medical Director for Clinical Services to ensure effective data collection and reporting systems for continuous process improvement as well as assisting with implementation of quality improvement measures.
- Work with Senior Medical Director for Clinical Services to maintain and/or attain OCHS' accreditation with healthcare organizations and regulatory bodies when needed including but not limited to HRSA, DPH, and NCQA.
- Work with Senior Medical Director for Clinical Services on risk management programs as well as other compliance, privacy, and ethical issues.
- Work with Senior Medical Director for Clinical Services on Social Determinants of Health (SDoH) and health equity performance and initiatives.
- Work with Senior Medical Director for Clinical Services to implement ACO population health strategies, quality improvement initiatives, care coordination, and performance metrics.
- Work with the Senior Medical Director for Clinical Services to support and develop clinical service lines including OBAT, specialty care, behavioral health, and psychiatry.
- Work with Senior Medical Director for Clinical Services to review and provide feedback regarding aspect of the Budget related to practitioner performance.
Non-Essential Functions::
- Attend periodic staff meetings.
- Adhere to OCHS policies.
- Adhere to OCHS values and principles