Benchmarking, Business Strategy, Communication Skills, Competitive Analysis/Strategy, Computer Skills, Computer Systems, Cross-Functional, Customer/Client Research, Detail Oriented, Merchandising, Microsoft Exchange Server, Microsoft Office, Online Courses, Online Marketing, Online Product Merchandising, Online Shopping, Persuasion Skills, Presentation/Verbal Skills, Process Improvement, Product Programs, Project/Program Management, Reporting Skills, Storytelling, Team Player, Web Analytics, Writing Skills, eCommerce, eCommerce (B2X) Marketing
About the Role
Through a customer curious lens, you will collaborate with the Digital Merchandising, Marketing Production, Ecommerce Operations, Photo Studio and Sample teams to produce a best-in-class online shopping experience visited by millions of customers each day. Blending the art and science of ecommerce merchandising, you will apply functional working knowledge and sound understanding in navigating our product-to-site pipeline and offer your cross-functional partners a strategic view point on site execution, ensuring that the category navigation experience aligns to the design intent of the product, bringing key product initiatives alive on the sight through compelling story-telling.
What You'll Do
- Drive site execution and serve as liaison between digital merchandising, website production, and marketing to bring the customer online shopping experience to life and meet or exceed the commercial plan and financial goals
- Develop and execute the vision of product site navigation and category storytelling Create seasonal navigation plans utilizing web analytics for recommendations as competitive benchmarking
- Construct, strategize, and navigate complexities of third party vendor technologies, including related product recommendations, personalized merchandising, onsite and third party search results and outfitting templates and galleries; generate reporting to measure efficacy and drive optimization
- Obtain market and competitive set intelligence to inform the business strategy by understanding customer feedback, product trends, historical data, macro environment trends
- Exchange complex information through developed communication skills
- Execute and manage projects and programs within area of specialty and ensures quality of work
Who You Are
- Passionate about the customer, our product and the online shopping experience
- Ability to execute detail oriented work with a high level of accuracy and attention to detail
- Strong verbal and written communication and influencing skills; compelling, persuasive storyteller
- Collaborative and team oriented; able to bring teams together and facilitate productive, data based decisions
- Strong computer skills in MS Office; able to quickly acquire skills in new computer systems
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.