Site Merchandising Coordinator

COMPANY OVERVIEW

Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. Most well-known for reimagining the fabric, fit, and function of underwear and undershirts, Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. We are constantly on a mission to add smart, innovative and fun-loving team members, and we are looking for a Site Merchandising Coordinator to join our New York based headquarters.

POSITION OVERVIEW

Reporting to the Site Merchandising Manager, this role is responsible for the implementation of the site merchandising strategy and direction to translate the product assortment online through a unified search and browse experience. The primary focus of this role will be executing all product set up processes, promotional messaging/markdown updates, and visual merchandising across all pages while balancing business objectives and broader consumer trends to increase conversion and sales. This person should be thoughtful and thorough in reviewing merchandising business opportunities and steering cross-functional teams to united objectives and should have a passion for product and best-in-class digital consumer experiences.

PRIMARY RESPONSIBILITIES

• Execution of product set up process with precision & attention to each detail (SKU detail, price, images, copy description, size charts, inventory, SEO description, facet values, swatch, etc.)
• Partner with Site Merchandising for all content updates online across homepage, landing pages, and PLPs for new seasonal assortments and campaign launches
• Execute Navigation and Category page creations to support newness and consumer shopping trends
• Ensure product readiness (PDPs, inventory, copy and image, metadata) for product launches
• Collaborate with Product Buying and Merchandising teams to identify and forecast consumer trends to help support upcoming campaign and product feature strategies
• Support in managing consistent master feed data and identify any inefficiencies/improvements within online platform for the product catalog, filters, feeds, and navigation
• Support on PLP sequencing of all trafficked pages on site based on key learnings, merchandising strategies, and personalized browsing experiences
• Coordinate and execute linking strategy across the site (Navigation, Footer, Filters, etc.)
• Execute routine site maintenance by inspecting all pages, products, navigation items, and key areas of the site on a regular basis to ensure accuracy and ease of use
• Analyze site metrics, KPIs and customer feedback to improve product placements and report findings on a weekly basis and as needed
• Conduct competitive analysis to ensure tommyjohn.com is staying up to date with industry trends

QUALIFICATIONS, SKILLS, & EXPERIENCE

• Bachelor's Degree or relevant experience within digital merchandising required

• 1-3 years' experience in product setup and merchandising for online platforms (Shopify a plus)

• Experience managing virtual packs and bundles a plus

• Analytical & data-driven mindset with familiarity in Excel and Google Sheets

• Experience in using & managing visual merchandising/internal search tools

• Strong project & process management skills with attention to detail

• Great organizational skills; ability to prioritize and multitask

• Great communications skills, both verbal and written for both internal team members, external partners, and translating information for leadership

• Passion for eCommerce & improving the customer experience

• Demonstrated alignment with TJ core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious

• Ability to be on-site in our HQ Office in Lower Manhattan 2-3 days per week

Salary Range: $70,000 - $75,000

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