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Site Operations Analyst I

Iconma

Remote, CA(remote)

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JOB DETAILS
SALARY
$23.76–$25.30 Per Hour
SKILLS
Analysis Skills, Atlassian JIRA, Communication Skills, Cross-Functional, Customer/Client Research, Data Analysis, Data Quality, Desktop PC, DevOps, Documentation, Functional Testing, Health Plan, Incident Management, Information Technology & Information Systems, Marketing, Mobile Applications, Multiplatform/Cross-Platform, Multitasking, Operational Audit, Operational Support, Operations, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Quality Assurance, Regression Testing, Reporting Dashboards, Retail, ServiceNow, Technical Support, Test Case, Testing, Time Management, User Interface/Experience (UI/UX), Validation Testing, eCommerce
LOCATION
Remote, CA(remote)
POSTED
18 days ago
Our Client, a Retail Cosmetics company, is looking for a Site Operations Analyst I for their Remote location.
 
Responsibilities:
  • Monitor and support daily operations of digital platforms
  • Identify, triage, and resolve technical and operational issues in a timely manner
  • Partner with IT and business teams to escalate and track incidents to resolution
  • Assist in testing, validation, and deployment of new features and enhancements
  • Maintain documentation for processes, workflows, and system changes
  • Support execution of digital initiatives such as personalization
  • Analyze basic performance metrics and user feedback to identify improvement opportunities
  • Ensure data accuracy and system integrity across digital platforms
  • Provide support for cross-functional teams and stakeholders
  • Support Senior Digital Operations Analysts as needed
  • Daily Monitoring & Operations
  • Monitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teams
  • Use alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues early
  • Incident Management & Issue Resolution
  • Triage incoming tickets by severity (high = revenue/customer impact)
  • Reproduce issues and gather key details (screenshots, timestamps, impacted systems)
  • Escalate to IT or engineering with clear documentation
  • Track issues through resolution and communicate status updates
  • Cross-Functional Collaboration
  • Act as the bridge between business, IT, product, and operations
  • Participate in standups, incident calls, and project meetings
  • Data Analysis & Insights
  • Pull and analyze reports (conversion, inventory availability, error rates)
  • Compare trends over time (day-over-day, promo vs. non-promo)
  • Translate data into simple insights (what happened, why, impact)
  • Testing & Quality Assurance
  • Execute test cases for new features as assigned (functional, regression, edge cases)
  • Validate experiences across devices (desktop, mobile, app)
  • Document defects clearly with steps to reproduce
  • Partner with Devops on resolutions for production issues
 
Requirements:
  • Bachelor’s degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
  • 2+ years of experience in digital operations, eCommerce, or technical support
  • Strong problem-solving and analytical skills
  • Basic understanding of digital platforms and user experience
  • Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
  • Strong communication and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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