Building Systems, Coaching, Communication Skills, Communication Systems, Computer Hardware, Computer Software, Computer Systems, Construction Management, Continuous Improvement, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Driver's License, Electricity, Employee Assistance Plan, Employee Orientation, Hardware Administration, Identify Issues, Leadership, Legal, Lifting Equipment, Mentoring, Multitasking, On Site Support, Operational Communications, Operational Improvement, Operational Support, Operations, Operations Guidelines, Operations Management, Organizational Skills, People Management, Performance Analysis, Performance Management, Problem Solving Skills, Project Tracking, Quality Metrics, Quality Monitoring, Radio Frequency, Roadway Construction, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Service Delivery, Software Administration, Staff Development, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Operations, Technical Support, Vehicle Fleets, Willing to Travel
About PrePass
PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates, creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.
That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
About the Role
The Eastern Field Supervisor leads a team of Site Operations Technicians supporting PrePass systems across the East Coast region. This role is responsible for overseeing field operations, supporting technicians in the field, and ensuring PrePass technology is installed, maintained, and operating reliably.
This position combines leadership and hands-on technical support. The supervisor works closely with technicians, customers, and internal teams to coordinate daily operations, solve technical issues, and maintain high standards for safety, quality, and customer service.
The Site Operations team is highly experienced, collaborative, and team-oriented, with employee tenure ranging from approximately 3 to 27 years. The ideal candidate will be comfortable leading within an established team culture while continuing to support employee development and operational excellence.
This role requires regular travel throughout the East Coast region, including field visits and on-site support for projects and service activities.
What You’ll Do
Lead & Support the Field Team
- Lead and support a team of six Site Operations Technicians.
- Coordinate daily schedules, field assignments, and operational priorities.
- Provide coaching, mentoring, and performance feedback.
- Support employee development and maintain a positive team environment.
- Promote accountability, professionalism, and safe work practices.
Manage Field Operations
- Oversee the installation, maintenance, and support of PrePass systems and technologies.
- Help technicians troubleshoot hardware, software, RF communications, and network-related issues.
- Monitor system performance and help resolve operational problems quickly and effectively.
- Ensure projects and service work are completed safely, efficiently, and according to company standards.
- Maintain accurate reporting, documentation, and compliance records.
Work with Customers & Internal Teams
- Serve as a primary point of contact for technicians, customers, vendors, and internal departments.
- Coordinate field activities to support project timelines and customer needs.
- Communicate operational updates and help resolve service-related concerns.
- Partner with cross-functional teams to improve operational performance and customer satisfaction.
Support Safety & Quality Standards
- Ensure all work is performed in compliance with company safety procedures and operational guidelines.
- Conduct field visits and site oversight to monitor work quality and consistency.
- Support continuous improvement efforts related to safety, operations, and service delivery.
Requirements
Qualifications
- Minimum of 5 years of experience in site operations, technical operations, RF communications systems, computer systems support, or related field services.
- Minimum of 2 years of supervisory or leadership experience.
- Strong troubleshooting and problem-solving skills.
- Experience supporting hardware, software, networking, or RF communication systems.
- Strong communication, organization, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to coordinate and support remote field teams.
- Valid driver’s license and ability to travel domestically up to 50%.
Preferred Qualifications
- Experience in construction management or highway construction management.
- Knowledge of Weigh-in-Motion scale systems.
- Background in electrical computer hardware, software, or related technical disciplines.
- Experience working in transportation, roadside technology, or infrastructure environments.
Desired Characteristics
- Strong leadership and team-building skills.
- Professional, dependable, and accountable.
- Comfortable working independently and making decisions in the field.
- Strong attention to detail and commitment to quality work.
- Positive attitude with a collaborative approach to problem-solving.
- Focused on safety, customer service, and operational excellence.
Working Conditions
This role frequently involves working outdoors and may require bending, stooping, crawling, and lifting equipment weighing 40–60 lbs. The position also requires regular use of testing and diagnostic equipment in a fast-paced, customer-focused environment. Domestic travel of up to 50% is required.
Benefits
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
- Company-wide bonus and commission plans.
Join Us
At PrePass, our mission drives us.
We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.
Ready to help move the transportation industry forward? Join us and let’s drive progress—together.