Site Reliability Engineer AWS (Remote)
We are looking for a Site Reliability Engineer for a large, global B2B high-tech company. In this role, you will deploy software for Cloud Prem and SAAS customers. You will respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.
This is a 12-month contract (Extension possible), 40 hours per week, remote role in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities:
- Deploy software for Cloud Prem and SAAS customers.
- Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.
- Collaborate with other engineers to establish root causes and implement effective resolutions. Continuously improve incident response processes and documentation for future occurrences. Proactively monitor and maintain the health and performance of our infrastructure and services.
- Perform routine administrative tasks such as system configuration, user management, and data backups. Identify and implement operational improvements to ensure ongoing system reliability and efficiency. Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.
- Participate in the on-call rotation to address critical incidents outside of regular business hours.
- Ensure effective handoff between on-call engineers and document post-incident information for future reference.
- Document processes for support and create, maintain and execute run-books for identified situations.
- Provide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshooting.
- Work directly with customer technical teams to resolve complex deployment, configuration, and integration challenges.
- Conduct technical onboarding sessions and provide guidance on best practices for customer implementations.
- Collaborate with customer success teams to ensure smooth customer experiences and rapid issue resolution.
- Create and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articles.
- Escalate customer feedback and feature requests to product and engineering teams.
- Participate in customer calls and technical discussions to provide expert-level platform guidance.
- Track and analyze customer support metrics to identify trends and areas for improvement
Requirements:
- 3+ years of experience in Site Reliability Engineering.
- 2+ years of experience working with cloud platforms and cloud automation tools, especially in AWS.
- Strong experience with Kubernetes, Helm, Linux, AWS networking(VPC), and Terraform.
- Experience with the GitOps model for deployment.
- Familiarity with distributed version control.
- Experience with monitoring and alerting tools (e.g., Prometheus, Grafana).
- Bazel and CueLang experience a plus.
- Understanding of software configuration best practices.
- Ability to wear multiple hats in a fast-paced environment.
- Hands-on, can do attitude and a bias for action.
- Comfortable working across time zones to support a global customer base.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong customer service orientation with patience and empathy when working with frustrated customers.
- BS degree in Computer Science or related field.
Please submit your resume to our network at http://www.stage4solutions.com/careers/ (apply to the Site Reliability Engineer AWS (Remote) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.
Compensation: $55/hr - $60/hr.
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