Site Reliability Engineer I

Site Reliability Engineer I enhances system resilience and performance, implements automation tools, and contributes to the architectural design and disaster recovery strategies, promoting best practices for continuous improvement and reliability.

Education Qualifications:

• Minimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus
• Strong knowledge of operating systems and application runtimes such as Java and .NET
• Knowledge of distributed systems and service‑based architectures from an operations and reliability perspective
• Strong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana
• Knowledge of observability practices including logging, monitoring, tracing, and performance analysis
• Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra
• Knowledge of scripting and automation using languages such as PowerShell and Python
• Knowledge of AI, analytics, or AIOps platforms from an operational perspective is a plus

Work Experience:

• Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools
• Experience supporting production systems in large‑scale enterprise environments with a focus on reliability and availability
• Experience in system administration, infrastructure operations, and network troubleshooting
• Experience with CI/CD pipeline implementation and support using tools such as Jenkins, GitHub Actions, XL Release (XLR), or similar
• Experience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud platforms
• Knowledge of cloud‑based Site Reliability Engineering (SRE) practices with hands‑on experience on public cloud platforms such as AWS, Azure, or Google Cloud Platform
• Knowledge of containerization and orchestration technologies such as Docker and Kubernetes, and microservices‑based architectures
• Experience using enterprise monitoring and alerting platforms such as ELF
• Exposure to AI‑assisted monitoring, automation, or AIOps tools is a plus
• Proficiency in connecting to and administering servers via SSH (Secure Shell)
• Knowledge of core networking concepts including ports, protocols, firewalls, and secure remote access

Licenses & Certifications

• Certification in at least one programming language or runtime such as Java, .NET, or Python
• Certification in containerization and orchestration technologies (Docker, Kubernetes, OpenShift) is a plus
• Public cloud certification in AWS or GCP is a plus
• Certification or training related to AI platforms, analytics platforms, or AIOps is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms
• Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives
• Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics
• Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)
• Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure
• Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures
• Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability
• Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items
• Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services
• Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements
• Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post‑implementation validation
• Monitor network performance and troubleshoot connectivity, latency, and access‑related issues impacting platform traffic
• Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates
• Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies
• Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability
• Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions
• Participate and lead the Development change review and change validation processes
• Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues
• Uses AI-assisted coding and documentation tools to support development of automation scripts, runbooks, and infrastructure as code with guidance from senior engineers
• Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms
• Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives
• Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics
• Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)
• Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure
• Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures
• Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability
• Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items
• Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services
• Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements
• Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post‑implementation validation
• Monitor network performance and troubleshoot connectivity, latency, and access‑related issues impacting platform traffic
• Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates
• Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies
• Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability
• Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions
• Participate and lead the Development change review and change validation processes
• Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues
• Uses AI-assisted coding and documentation tools to support development of automation scripts, runbooks, and infrastructure as code with guidance from senior engineers